. Product manager for a high-volume Online Travel Agency offering some of the most exciting experiences in the UAE.. Met over 120% of revenue goal during the last three years.. Led 4 cross-functional teams from product conception through launch and multiple iterations. Increased 5 efficiency measures by 25%+.. Implemented Agile ideation plan, collecting and implementing 30% more ideas from employees than the historical best. . Collaborated cross-functionally with Marketing, Sales, Engineering and Designers in order to identify and deliver new and exciting features.

. Created social media content with consistent content and tone.. Improved page content, keyword relevancy, and branding to achievesearch engine optimization goals.. Developed marketing content such as blogs, promotional materials andadvertisements for social media.. Discussed SEO needs and optimized strategies for short - and long-term campaigns.

. Wrote content and uploaded it to Oskar Phone's content management system.. Evaluated and followed up on news leads and news tips to develop story ideas.. Wrote and edited high quality content and visually impactful programsunder deadline pressure in an exciting, captivating and authentic manner.

. Improved operational efficiency by effectively managing call logs, invoicingdata and resolving customer issues in a timely manner.. Researched complex problems and resolved issues in a timely manner.. Oversaw team of 3 customer service professionals assisting manycustomers.

. Managed a daily workload of appointments, cold and warm calls andservice follow-ups.. Achieved established KPI for the company, regional team and individualperformance through teamwork and a focus on customers.. Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.