Responsibilities:- Testing bank card operations, working with Way4:Data generation, card issuance, transactions, transaction reports, testing enhancements/customizations after defects are fixed;- Conducting functional, integration and regression testing.- Writing test plans, test cases, test reports, working with functional and technical specifications.- Fixing defects into bug tracking systems, Jira.- API testing, Postman.- Updating test documentation and populating the knowledge base, Atlassian Confluence.- Working with database, writing SQL queries of medium complexity: grouping, sorting, joins, creating and deleting data/tables on test benches.- Optimization and automation of quality control processes.- Interacting with distributed development team, obtaining documentation.

Key results/achievements/implemented projects:✓ During testing of new functionality, repeatedly identified and fixed bugs. Total number of bugs fixed - more than 500.✓ Found critical bugs/blockers - for example, non-working buttons in the software, incorrect processing of procedures for describing securities without saving important information (directive price, bidding modes).✓ Reduced the number of defects in the combat system (prod).✓ Implemented/implemented a project to move the process of describing, changing and terminating the authority of stock market traders.✓ Implemented changes to the process for registering bidders and their user IDs.✓ Maintained up-to-date information on process description in the knowledge base. Preparing and coordinating the content of instructions on regulatory operations on the Stock Market. Wrote more than 100 instructions.✓ Automated the process of description of market makers' authorities. Reduced operational risks in the debt market.✓ Automated the process of blocking clients on the Stock Market.✓ Automated the process of transferring securities to Defaults ✓ Finalized the process of redemption of all types of bonds.✓ Participated/tested in the development of the process and registration of foreign individuals as residents of the Russian Federation, legal entities as controlled foreign companies.✓ Tested and participated in the implementation of the process to resume trading for clients from friendly jurisdictions.✓ Developed/tested RMB settlements in the Money Market (addressed/unaddressed repo, repo with CC, repo with CC with CCU, repo-M).✓ Implemented/tested a new methodology of income return on repo transactions with the Bank of Russia.✓ Introduced a new type of order "Passive only" in the addressless modes of the Stock Market.✓ Automated termination of market-makers' powers in case of early redemption of securities.✓ Implemented introduction of new types of reports on the Stock Market.

Responsibilities:- Testing of new products of the bank, compilation of testing artifacts.- Consulting English-speaking clients: chat, call.- Setting tasks for automation of work with clients.- Working with the Central Bank of the Russian Federation's regulatory framework for securities market regulation.

Responsibilities:- Working with large clients: chat, call, external sources and people ratings.- Drafting instructions for the internal knowledge base.- Participation in sector optimization.- Preparation of reports for the management.- Technical correction of problematic product applications.Achievements:- Resolved more than 1,000 customer claims: non-standard solutions and negotiation techniques.- Prevented more than 200 fraud operations.- Mentored more than 100 employees.

Responsibilities:- Resolving customer claims (in particular claims on external sources and people's ratings), fixing problematic applications (technical aspect), solving non-standard situations,checking for signs of fraudulent activities with customer accounts, detecting and preventing them.- Formalization of products and consultation of clients, including English-speaking (calls and chat).- Testing of new products of the bank.- Active interaction with all departments of the bank: issuance, back office, logistics, sales, customer reliability checks, etc.- Consulting bank employees on non-standard situations. Optimization of the bank's work.- Working with clients' applications for bank products (credit and debit).- Servicing existing customers of the bank: consulting, registration of new products, updating data, appointments, settlement of claims and preservation. Registration of products and consultation of English-speaking clients.- Interaction with the department of document delivery to clients (bank representatives) and transportation companies (DHL, TransCom-Avia, etc.): logistics, urgent printing, sending documents and solving non-standard situations.- Advising bank employees on non-standard situations.