O365 Azure Active Directory for User account and Group management. Like Creating user’s mailbox account and O365 group Security group, Distribution List (DL)group, Dynamic distribution group.

Accept all the incidents and request that are received through Remedy tool.Experience using ITSM Ticketing tools (e.g. Remedy Sales force) to manage and track incidents preferred.Take ownership of L1 and L2 perspective tickets and provide the resolution or assign this to development team with primary analysis.Managing Active Directory for User account and Group management. Creating group policy like USB Block, Windows Update, etc.Onboarding New employees by creating user account and assigning necessary permissions and ensure new users have access to the tools and resources required for their roles.Working with other IT professionals to address complex problem and providing solution to end usersHandling Emails and Service request using remote toolsTroubleshooting issues related to Outlook email.Providing base level IT support to non-technical personnel within business.Installing software, modification and repaired hardware and resolving technical issues.Managing call flow and responding to technical support needs of End-user or customer.Using Ticketing system to manage and process action taken. C2 General

Experience using ITSM Ticketing tools (e.g. Service nowCategorize the incidents and request as per the issue, and assign these tickets to L1 or L2 C2 GeneralTake ownership of L1 perspective tickets and provide the primary resolution or assign this to L2 or development team with primary analysis.Configuring and troubleshooting desktop, laptops, and workstations.Computer assembling and maintenance.Troubleshooting hardware and software problemsAssisting end-users with account setup and device configuration.Installation and configuration Networking Printer and local Printer.