Amir Suarez Email & Phone Number

Gatineau, Qc, Ca

Saint John, New Brunswick, Canada

• Lead Maintenance Planning team’s work order process to deliver target cost per mile (CPM) while reducing equipment downtime.• Collaborate with Operations and Vendors to execute Preventative Maintenance programs to improve the Reliability and Safety of equipment.• Analyze maintenance data and equipment performance to identify trends and recommend improvements.• Oversee pilot testing and make recommendations on new equipment or components to improve fleet performance.• Conduct… Show more • Lead Maintenance Planning team’s work order process to deliver target cost per mile (CPM) while reducing equipment downtime.• Collaborate with Operations and Vendors to execute Preventative Maintenance programs to improve the Reliability and Safety of equipment.• Analyze maintenance data and equipment performance to identify trends and recommend improvements.• Oversee pilot testing and make recommendations on new equipment or components to improve fleet performance.• Conduct root cause analysis (RCA) for recurring technical failures.• Train maintenance planners on reliability best practices and procedures. Show less

Saint John, New Brunswick, Canada

• Partner with senior leadership to determine business improvement initiatives in alignment with strategic goals. • Coordinate and manage improvement ideas and actions that are collected at leadership meetings. • Lead the implementation of business improvement initiatives throughout the company such as 5S, Lean, or Daily Management implementations. • Lead business improvement initiatives including process / operational improvements, digital transformations, or revenue generating… Show more • Partner with senior leadership to determine business improvement initiatives in alignment with strategic goals. • Coordinate and manage improvement ideas and actions that are collected at leadership meetings. • Lead the implementation of business improvement initiatives throughout the company such as 5S, Lean, or Daily Management implementations. • Lead business improvement initiatives including process / operational improvements, digital transformations, or revenue generating projects.• Coach project team members and leaders in best practices for Lean Tools and Methodologies, including change management.• Create, manage and communicate project documentation to achieve objectives, including chartering, action plans / check ins and KPI tracking.• Conduct and utilize internal and external benchmarking to enhance internal processes for the business improvement team and our businesses.• Manage reporting and analytic software, such as Power BI, to deliver timely and insightful information to management. Show less

Moncton, New Brunswick, Canada

-- During Postgraduate studies -- • Contributes to the success of the store by communicating the retail objectives of their respective department to the team of more than 10 professionals. • Ensure Service Desk Associates provide excellent service to customers by demonstrating GET involved behaviors. Online feedback consistently stays above 85% and the BOPIS execution and pickup stayed within 90% or above.• Responsible to follow up the execution and commitment with all policies,… Show more -- During Postgraduate studies -- • Contributes to the success of the store by communicating the retail objectives of their respective department to the team of more than 10 professionals. • Ensure Service Desk Associates provide excellent service to customers by demonstrating GET involved behaviors. Online feedback consistently stays above 85% and the BOPIS execution and pickup stayed within 90% or above.• Responsible to follow up the execution and commitment with all policies, procedures, and duties related to customer transactions are properly executed.• Responsible for maintaining all Service Desk reports, training, and coaching of Service Associates to drive excellent service and store appearance. • Created and introduced detailed and individual development plans for the Service Desk Associates, looking to grow within the company.• Established and implemented creative employee engagement initiatives to increase employee morale, contributing to a boost in Service Desk scores.• Give clients in-person assistance and knowledgeable guidance on all home products as well as related goods. With an emphasis on customer satisfaction, advice on warranty plans, share alternatives for pickup and delivery, and payment and financing options.• Resolve issues, assess customer needs, coordinate all order related activities in partnership with internal departments, delivery companies, vendors, and service providers in a timely and professional manner. Show less

Moncton, New Brunswick, Canada

-- During Postgraduate studies -- • Follow on Customer Order Management (COM) orders from beginning to end including but not limited to special order, install and website orders.• Meet personal and team productivity targets, achieving the weekly, monthly, and annual sales targets while meeting margin goals.• Ensure customers receive products and services requested in a timely and accurate manner.• Act as a liaison between customers, Project Support Centre, Kitchen Designers,… Show more -- During Postgraduate studies -- • Follow on Customer Order Management (COM) orders from beginning to end including but not limited to special order, install and website orders.• Meet personal and team productivity targets, achieving the weekly, monthly, and annual sales targets while meeting margin goals.• Ensure customers receive products and services requested in a timely and accurate manner.• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers, and third-party agents.• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors, and service providers in a timely and professional manner.• Maintain and develop relationships with customers, addressing and resolving customer needs and/or complaints. Show less

Albania, La Guajira, Colombia

• Provided visible HSSE leadership in line with our Zero Harm Workplace value.• Co-developed and owned the 5-Year Fleet Asset Management and Operations strategy for the company and ensure alignment with LOM (Life of Mine).• Analyzed business processes, information, and workflows teaming up with the technical, operations, and logistic teams to identify priority areas in the company to find out how they can be improved or automated. • Determined and led business improvement… Show more • Provided visible HSSE leadership in line with our Zero Harm Workplace value.• Co-developed and owned the 5-Year Fleet Asset Management and Operations strategy for the company and ensure alignment with LOM (Life of Mine).• Analyzed business processes, information, and workflows teaming up with the technical, operations, and logistic teams to identify priority areas in the company to find out how they can be improved or automated. • Determined and led business improvement initiatives aligned with strategic goals to improve equipment, department & business performance.• Completed quarterly audits on maintenance processes (scheduling, planning and succession plan), parts inventory, purchasing and administration processes.• Elicited, documented, validated, and achieved consensus on business requirements and Service Delivery solution design outcomes. • Strong attention to documentation/process details and accuracy and capable of balancing the “Big Picture” while addressing day-to-day environment services and support needs. • Developed business plans, determine Key Performance Indicators (KPI) and coordinate the measurement result. • Designed Mock-ups for a better understanding of the expected User Interfaces. • Partner with senior leadership to identify needs and requirements and determine business improvement initiatives aligned with strategic goals. Show less

Albania, La Guajira, Colombia

• Provided visible safety leadership in line with our value of creating a Zero Harm Workplace. • Partnered with Maintenance and Operations supervisors and senior leadership to ensure to ensure effective communications and alignment, proper preventative and proactive maintenance schedules/plans, and identify needs and requirements. • Led the company Maintenance strategy, working closely with Operations and Support teams to ensure the equipment are maintained meeting manufacturer… Show more • Provided visible safety leadership in line with our value of creating a Zero Harm Workplace. • Partnered with Maintenance and Operations supervisors and senior leadership to ensure to ensure effective communications and alignment, proper preventative and proactive maintenance schedules/plans, and identify needs and requirements. • Led the company Maintenance strategy, working closely with Operations and Support teams to ensure the equipment are maintained meeting manufacturer standards.• Supervised and assisted in the planning, scheduling, and asset replacement to develop maintenance strategies in line with the company short-term, mid-term and long-term vision (value chain). • Managed, trained, coached, and developed the Technical and Engineering (planning, scheduling, and reliability) teams to deliver and improve operational performance including Quality Assurance/Controls consistent with HSSE standards. • Led technical unionized Asset Management teams in achieving operating targets and improve work performance and efficiency through effective mentorship, coaching, and feedback.• Overviewed, analyzed, and executed the assigned Maintenance budgets, through the management of required resources, and established capital plans and equipment replacement strategies to achieve the required asset performance.• Performed root cause analysis for recurrent and major failures in alliance with the reliability team.• Researched and deployed new technologies and tools to drive increased fleet utilization, reduce costs and increase overall fleet reliability.• Strong attention to documentation/process details and accuracy and capable of balancing the “Big Picture” while addressing day-to-day environment services and support needs. Show less

Colombia

• Provide specialized technical advice and training to customer’s supervisors and technicians for accurate execution of scheduled and unscheduled maintenance tasks on P&H mining equipment.• Identify product defects and designed solutions and testing.• Develop process improvements to increase availability, reliability, and equipment performance.• Lead the P&H shovel assembly team of more than 10 high skilled technicians, welders, and crane and lifter operators to achieve the on-site… Show more • Provide specialized technical advice and training to customer’s supervisors and technicians for accurate execution of scheduled and unscheduled maintenance tasks on P&H mining equipment.• Identify product defects and designed solutions and testing.• Develop process improvements to increase availability, reliability, and equipment performance.• Lead the P&H shovel assembly team of more than 10 high skilled technicians, welders, and crane and lifter operators to achieve the on-site project goals and schedule safely and successfully.• Provide technical support and expertise to facilitate daily tasks and field unscheduled maintenance.• Facilitate project completion by monitoring progress, coordinating activities, and resolving bottlenecks. Show less

Barranquilla, Atlantico, Colombia

Design, configuration and setup of electronic security systems. Ensure accurate installation and removal of electrical systems, electronic and/or communications equipment, following blueprint specifications, unit-price work analysis, job-costing, and on-time completion of projects.

Engineer'S Degree, Electrical And Electronics Engineering, 3.7

Advance in the application of engineering by reaching positions of greater responsibility, for having developed a transition towards.

Postgraduate Degree, Information Technology: Business Analysis, 4.2 - Awarded: Honours

Information technology: Business Analysis develops strategic thinking and business problem-solving skills that will help enable change.