Supporting the transition of the UK Defence Training Estate from the National Training Estate Prime (NTEP) contract to the Future Defence Infrastructure Services Training Estate (FDIS TE) contract.

- Consolidated numerous Excel files into a single file that utilised advanced Excel functions to automate data entry, thus allowing staff to increase output.- Developed online forms for customers that automatically directed requests to appropriate department.- Delivered 53 new homes to greatly increase accommodation capacity for army families.- Delivered improvement in home repair times from average of 180 days to 21 days.- Delivered better VfM by transferring greater responsibility to landlords to carry out repairs and increasing accountability of their contractors to MOD and landlords.

- Developed database to automate submission and processing of flight clearances. Lead times for clearances reduced from 30 days to 7 days.- Delivered government to government agreement to allow RAF aircraft to be exempt from air navigation fees, saving over £500,000 annually.- Developed database to track driver tasks in order to increase accountability and automate payment process of overtime.- Developed database to automate and simplify the tracking and management of financial account, delivering key financial information to the budget holder.

- Developed database for senior leadership to manage personnel. Improved planning of personnel management work to ensure compliance.- Developed database for tracking and reporting of criminal cases against USAF personnel by UK police authorities. Greatly improved accountability and record keeping as well as providing key statistics.- Developed single use database to foster collaboration within the office for a major inspection. Database enabled inspection points to be allocated to individuals with senior leadership able to track progress effectively.- Acted as focal point for all IT faults in order to resolve issues, in house, quickly.