1) Resolved complex customer inquiries by troubleshooting and debugging Issues on our SAAS product2) Investigated escalated customer complaints and provided timely resolutions.3) Performed root cause analysis of customer reported issues.4) Trained end users on how to use new features and functionality in existing products when required.

1) Researched topics to ensure accuracy of information in written pieces.2) Created content for online blogs and websites, demonstrating strong writing and editing skills.3) Developed original content to engage readers with informative articles, utilizing SEO best practices.4) Wrote captivating headlines that effectively described the contents of articles.5) Revised wrote material to meet personal standards and to satisfy needs of clients, publishers, directors, and producers.6) Written content for Tourism Website which gives details on various tourist places to be visited in five main cities of TN

* Developed recruitment strategies for sourcing qualified job candidates through online postings, social media campaigns, job fairs, universities and other relevant sources.* Managed onboarding processes for new hires including paperwork completion and orientation activities.* Conducted initial interviews with potential employees to assess qualifications for open positions.* Compiled and analyzed employment data to improve HR efforts.* Designed and implemented human resources policies and procedures.* Handling payroll systematically.* Introduced Provident fund for the benefit of employees.* On the whole, I could set up a complete HR process for the organization.

* Maintained professional working relationships and promoted open lines of communication with staff.* Was taking care of HR related activities like recruiting and monthly appraisals.* Had to take care of client co-ordination in terms of project requirements and posting the project status.* Writing content for websites.* Was handling a 10 member technical team for task allocation and completion.

* Handled escalated customer service calls professionally, deescalating difficult situations quickly and effectively.* Coached team members on service skills and product knowledge.* Ensured compliance with company policies while assisting customers during their interactions.* Demonstrated strong interpersonal communication skills while interacting with customers over the phone.* Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.* Provided exceptional customer service to clients in fast-paced call center environment.* Analyzed and collected customer information to prepare applications for the product from the UK and the US customers.