• Proactively communicate with customers to build strong connections resulting in 90% of customer satisfaction in terms of customer service.• Collaborated effectively in teams with other sales associates to create strategic plans and solutions to generate department’s daily, weekly, monthly and yearly sales. • Efficiently managed the stockroom to ensure smooth and systematic service to maintain product SKUs to provide excellent customer satisfaction. • Established systematic plans for the company’s Loss and Prevention team to ensure minimal loss ratio for 3 months.Loss and Prevention Team at Uniqlo Malaysia, Putrajaya• Spearheaded the Loss and Prevention team by implementing strategies to minimise loss ratio through effective security protocols and employee engagements.Customer Centric Leader at Uniqlo Malaysia, Putrajaya• Customer-centric leader with proven track record of motivating team to deliver exceptional services, resulting in 15% increase in sales of targeted items.• Acted as the person in charge of gathering and analysing customer and employee feedback (VOS & VOC) to identify key insights and translate them into actionable and measurable strategies.• Experienced trainer with a passion for developing strong customer service skills by delivering engaging training and equipping new staff to effectively communicate with customers and minimize complaints. • Customer-centric O2O professional with a passion for bridging the gap between online and offline experiences to ensure seamless fulfilment and exceed customers' expectations.

• Developed a comprehensive English practice module resulting in a significant boost in the students’ academic result. • Collaborated with teachers to produce an informative and interactive learning board that emphasises on English language which improved the students’ interests towards the language. • Communicated with parents in-person interaction to provide them with their child’s progress and achievements as well as providing them with solutions to further help their child at home. • Analysed the students’ progress throughout the year using a holistic classroom assessment system and proposed a solution to contribute to the pupil’s growth and development.

• Organised daily structured lesson plans to ensure an interactive as well as timely learning process which resulted in an effective conduct of teaching.• Forged a solid relationship between the university and the school to ensure future collaboration for future trainees. • Facilitated the school’s camping activities as well as generated ideas to ensure a smooth flow of events. • Assisted the teachers to produce an effective learning module for Mathematics and English subjects which resulted in a boost towards their academic development.