Handling digital project for Face Recognition onboarding and digitalization of customer journey at digibank service point and also handling Sales Academy project

Handling digibank Acquisition nationwide, build & manage over hundreds of sales force.Develop strategic digital eKYC for digibank onboarding processes (digital eKYC, agent fleets, apps related, SOP, Dukcapil relationship )Special assignments:- Handling digital Face Recognition Project for onboarding process (Vendor management, Dukcapil relationship, advising system requirements)- Service Point transformation Project- Sales Academy Project

Established SSB Unit in T&O OpsProcess Improvement of DBS Customer CentreRe-engineering overall processes and redefining servicing concept.

Responsible to initiate new businesses with the strategic partners in term of generate Fee Base Income for the company (Allies with Government, Insurances, Cellular Co, Switching Co, Vendors, and other strategic partners).Create innovative promotional E-Channels product to increase sales & transactions through alliances with 3rd parties (join promotion, Cross selling, Product Bundling). Maintain a good relationship with existing and future strategic E-Channels partners (payment reconciliation, SLA, legal documents, MOU also addendum agreement, etc).To direct the strategic and creative business planning of E-Channels and managing good teamwork of cross-functional matrix relationships within internal related divisions.Work jointly with MarComm Division to promote and communicate marketing program for internal and external viewers and manage distribution of marketing collaterals to regions. Conduct regular training / socialization program to all regions to refresh and update product knowledge of BDI front-liners in branches.

Maintain VOIP network and Liaise with 3rd Parties Communication Partners