Amisha Joshi Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

As a Lead Service Delivery Analyst,- Deploy cloud infrastructure setup using Terraform, which streamlined the deployment process and reduced manual configuration efforts.- Led the resolution of critical and high-priority incidents, achieving a 95% success rate in meeting SLA targets through effective problem-solving and collaboration.- Conducted regular disaster recovery exercises, ensuring data integrity and business continuity with a recovery success rate of 100%.- Implemented and managed change requests, coordinating with cross-functional teams to ensure seamless transitions and minimal downtime.- Performed thorough production readiness checks for new applications and updates, reducing post-deployment incidents by 40%.- Mentored junior analysts, providing training and guidance to improve their technical skills and foster teamwork.

Pune, Maharashtra, India

As an L2 Service Delivery Analyst,- Supported over 90 client environments on AWS and Azure Cloud Platforms, resolving complex technical issues and improving client satisfaction scores.- Conducted in-depth root cause analysis for recurring incidents, implementing preventive measures to reduce future occurrences.-Spearheaded monthly patching tasks for Windows environment.

Pune, Maharashtra, India

As a trainee and part of L1 team, - I have provided first-line support for cloud infrastructure issues, resolving 90% of incidents on first contact which resulted in 50% less outages reported by clients.- Monitored system performance and uptime using CloudWatch and Nagios, escalating issues as needed.- Assisted in the configuration and deployment of cloud resources, ensuring adherence to best practices.- Documented standard operating procedures and knowledge base articles, improving team efficiency.

Bachelor Of Computer Applications, Computer Science

Hsc, Mathematics And Computer Science

Activities and Societies: Science Club, Athletics, Cricket Club