Amish Desai Email & Phone Number

Paris, France, Fr

Chicago, Il, Us

Teaching courses in Human-Centered Design as part of DePaul’s School of Design.

Akron, Ohio, Us

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. Amish manages the end-to-end in-store digital strategy for growing JC productivity and engagement and enabling them to close sales (via products, platforms, services, marketing etc.) Amish built and led a group of Product Managers of Directors, Managers and Analysts who are responsible for the vision, strategy, roadmap, and integration of online feature functionality in the stores (Virtual Try-On,Rental, AR, SMS, Messaging, Virtual Mirrors, mobile) of Signet's largest product portfolio spanning 4 domains and assisting 80% of enterprise revenue.Amish, built, ran and oversaw Signet's newest capability called the Go To Field program office. My team of product marketing specialists are responsible for the planning, process and outcomes for how digital tools, services and features are launched and adopted for our Jewelry Consultant (JC) Communities in stores and online. Increasing employee satisfaction and decreasing attrition across 2800 stores serving 18K Jewelry Consultants. Led the strategic development of the vision, strategy, and roadmaps for Connected Commerce experiences across virtual and in-store; developing net new digital products and driving personalization at scale through data connectivity.Established strong working partnerships with business partners, design and technical teams to align on product scope, delivery ensure strategy, resources and investments are aligned to support key digital priorities.Took a customer and data led approach to ensure accurate measurement of business impact; delivering against a business case (revenue, savings, engagement), key principles, and new operating model (customer led design, radical simplification, agile development) and other KPI’s.

Chicago's Business Designers furthers the conversation and toolset for the converging relationship between design and business and how this intersection creates meaningful, sustainable, and mindful value. Our mission is to use business design methods and mindsets to influence change and drive impact through hybrid thinking, and the formation of meaningful alliances between practitioners, educators, entrepreneurs, and innovators — in order to improve the world we all live in. We foster this desire through guest and member presentations, social events, working sessions, published content, and more.We welcome any professional to join our conversations and be a part of expanding our understanding and approaches for designing business. Subscribe to our newsletter to learn more about our upcoming events.https://mailchi.mp/51061a7122b5/cbdVisit our Linkedin Page for Thought Leadership: https://www.linkedin.com/company/businessdesignerschicagoOr visit our Medium Page: https://medium.com/chicago-business-designers

1506 Ma Zaandam, Nl

Environment: Retail (Grocery) with Peapod Digital LabsConsidering the surge in demand for ordering groceries online due to the Covid-19 Pandemic, Ahold Delhaize is seeking to modernize their business systems, specifically their BOPIS (Buy Online and Pickup in Store) platform. I led their experience design efforts for their business critical single BOPIS modernization effort with a cross-functional team to define, design, develop, and deliver a single platform across their Stop & Shop, Food Lion, Giant Foods, Giant Co., and Hannaford Grocery Brands.

New York, Ny, Us

Thought a global classroom on the topics of UI AND UX Design.

Chicago, Illinois, Us

Environment: A network of Digital Product Studios creating Minimum Lovable Products to help Fortune 500 clients learn new ways of working through an agile product development process. Clients include- Ryder, UPS, US Foods, Kelloggs, Encyclopedia Brittanica, McDonalds, KION, ConAgra, and Kraft. Managed and scaled a sizable global UX design organization consisting of UX, Interaction Design, User Research, Product Design and Brand, Product Management, and operations. Design and implemented operating procedures and processes across studios including career pathing, project approaches, new business pitches, account management processes, and culture (people experience) pillars. Architected and delivered the productization of key service offerings including an enterprise agility teaching platform called FuelCore resulting in over 150+ certified students within the CPG industry. I oversaw multiple teams of designers as well as work directly with product and engineering team leads to develop broader product and experience strategies; resulting inbuilt products that help Fortune 500 companies deliver lovable customer relationships and learn new ways of working along the way. Design and Implemented a repeatable process for executing all digital product work (including how we design, product mange, and deliver) to all clients across our organization. Built the User Research practice & design system to support our GTM positioning and product development process called FUEL. Primary responsibilities include: People management and team building, new business development, Design practice development, workshop design, enterprise venture development, thought leadership, overseeing delivery, studio hospitality & operations and general budget management.

Chicago, Illinois, Us

Design, Developed, and Launched Conagra's first voice experience called "Silm Jim Sommelier" to support the brand's experimentation in emerging channels. Delivered a digital platform strategy aimed at increasing revenues and customer engagement for US Foods outside of core food distribution to Independent Restaurant Owners and Operators. Delivered conversational AI experiments for Food & Beverage industry - US Foods, Kellogg, and McDonalds.

Evanston, Il, Us

Co-teaching the Interaction Design Course (401-2) with Haoqi Zhang as part of the Engineering and Design Innovation graduate program at Segal Design Institute for three winter quarters.

Chicago, Il, Us

Environment: Innovation Consultancy designing businesses using human-centric practices and theories. Clients include- FedEx, HYATT, FedEx Office, Skilsaw, Discover Financial Services, Godrej Boyce Ltd, and Allstate. Managed & mentored a digital design team of 15 member of Interaction Designers, Prototypers, & Front-End Developers.Led and oversaw cross-functional experience design teams of 20+ members of user experience, design research, graphic design, and architecture design professionals for whitespace areas in Retail, Collaborative Commerce, Digital Safety, Hospitality Experiences, Last Mile Delivery, and Retail Transformation. Direct studio operations in the areas of staff resourcing, culture, and studio-wide initiatives- creating better employee experiences in the studio. Building out new perspectives on next-generation interaction modes and models. This includes understanding and experimenting with AR, VR, Conversational UI, Chatbots, IoT, and biometric. Providing direction, vision, guidance, and hands-on expertise to senior leadership and c-suite executives across all facets of the innovation process. I have experience working in a variety of industries including Hospitality, Travel, Consumer Package Goods, Financial, Retail, and Logistics Conduct and facilitate Design-Thinking workshops for C-suite clients.

Madison, Wi, Us

Environment: B2B Saas Platform using Artificial Intelligence and NLP to deliver Social Analytics, Listening, and Trend-spotting using Twitter firehose for Brand Managers. Built the UX team and competency across this mid-stage to influence the SAAS application, sales, marketing, and customer success experiences. Oversaw the end-to-end experience for our internal and external users of the SAAS platform. Responsibilities included directing all creative, design research, interaction design, and copywriting activities for our flagship platform called SocialSense. I was the primary business owner for all things customer experience related. Partnered with product and engineering on SAAS development. One proud story was my initiative called Total User Experience, which involves cross department collaboration on user touch-points outside of the product, but integral to the end-to-end customer journey across sales, engineering, customer success, product, marketing, and human resources.

Dublin 2, Ie

Lead Experience Designer focused on retail. My work included being a SME on e-commerce and mobile & app experience design: Clients include Discover, GEICO, Allstate, Casual Male, JCrew, Target, Eileen Fisher, and GrayBar. A predominantly client-facing role championing and positioning the agency's interaction design services via partnering with business development to add credibility to the buying process. Shaped and championed new UX service offerings in the realm of experience evaluations with web analytics, Disruptive Thinking Workshops, and usability testing.

Dublin 2, Ie

Provide human-centered solutions and research for Allstate and Discover Financial Services.

London, Gb

Part of the design leadership team at the Group level, accountable to building global human-centric practices and standards for the 84 countries HSBC operates across the world. Grew a team from 5-20 inclusive of User Experience Designers, Information Architects and User Researchers. Led all digital UX initiatives for HSBC's Wealth Management business unit and developed retail frameworks for their Advance and Premier product offerings. Partnered with individual businesses within LATAM and APAC to champion new digital experience standards.

Sunnyvale, Ca, Us

Drove the strategic and tactical design changes using primary research efforts for the transformation and modernization of Yahoo! Finance. I led, developed, managed, and executed various research activities to force a user-centric product development process for Yahoo! Finance. My efforts ran across different disciplines within the Yahoo! Finance property. My work involved fostering relationships with management across product, engineering, design, marketing, and advertisement sales. In addition, I championed the use of Eye-Tracking methodology across all properties with Yahoo! Media Group.

San Jose, California, Us

One of the founding members of the user research team within VERITAS. Lead design researcher for Symantec Consumer and Enterprise divisions. Incorporated user research within Norton 360, Norton Confidential, Norton Anti-Virus, Norton Internet Security, Live Update, and various VERITAS enterprise products including OpForce, CommandCentral, and FileSystems.Reduced the number of technical bugs using iterative usability testing. Increased customer satisfaction scores by tying offline and online experiences around product research, selection, and purchase.

San Jose, California, Us

San Francisco, California, Us

Executed seasonal floor plan shifts from Corporate. Managed prop inventor at the story levels. Updated store visuals for windows and zones seasonally.

San Francisco, California, Us

San Francisco, Ca, Us

Led customer experience efforts on the sales floor.

B.S, Cognitive Science & Human Computer Interaction

M.S, Human Factors And Ergonomics & Human Computer Interaction

Minor, Computer Science