Amit Ambekar Email & Phone Number

India

Mumbai Metropolitan Region

Pune, Maharashtra, India

Global support for Software products in an ITIL-based 24/7 environment.Delivered upgrade Projects for Quality assurance applications with Project teams to global customers.Spearheaded successful implementation of data system integrations to improve customer interface and support of information.Delivered customer-focused support services, helped clients realize 10x cost savings for customer-generated inquiries, reduced response time by 42%, and increased customer satisfaction ratings by 16%. Developed and maintained advanced processes and techniques to resolve online customer inquiries with a 90% resolution rate.80% Duplication of work for service desk teams was avoided by collaborating with the Service desk to get customers to log support tickets directly through the incident Portal and 60% duplication was avoided for technical teams by using the knowledgebase for incident management.Managed and provided leadership to a geographically dispersed technical service team. Assisted in the development and mentoring of team members to achieve individual and team goals. .Implemented a shift in approach to ensure all incidents and requests were documented in the knowledgebase to ensure accurate and timely information was always available to decrease confusion and improve quality.Developed and implemented a company-wide service desk model to ensure integrated technical support which resulted in the establishment of a centralized service desk.Developed training materials for the introduction of new technologies, processes, and procedures.

Pune, Maharashtra, India

Gained significant exposure in working with industrial automation solutions incorporating robotic systems.Expertise in managing all electrical, controls, and robotic resources including the scheduling of service and installation personnel for on and offsite work.Done engineering design As-built Project with Paint Shop giant Geico Taikisha.

Pune

Led the team as Technical Lead Engineer in a system integration project on the KUKA robot for spot welding application in VW India. Interacting with Customers for conceptualizing machine operations/process sequence and developing logic as per requirements & needs of Robots and ensuring their performance as per the pre-defined standards.

Pune, Maharashtra, India

Hands-on experience with Robot Programming, Robotic Line Commissioning.Gained experience in various robotic applications such as Spot welding, Arc welding, Handling, Gluing, Hemming, and Tandem welding.Done project related to Robot initialization, gun configuration, I/O configuration, and gripper configuration, ATC configuration for ABB KUKA and Fanuc Robots.

Pune, Maharashtra, India

Visiting various mining customers for welding electrode sales Gained industrial experience by interacting with various mining customers and Port authorities