Desko is a German company dealing in IT hardware for document reading and authentication for various sectors such as Aviation, Hospitality, Banking and Government • Build business plans, strategic directions and develop GTM (Go to Market) strategy for the products and services in SAARC region. • Enhance existing Solutions and help R&D team to create new solutions with market feedback and intelligence. • Maintain high level of customer service by ensuring excellent client engagement and customer satisfaction• Coordinate with the marketing team for conducting marketing activities, tradeshows, technology meets and market research activities thereby generating leads for new business. • Maintaining all records of leads, sales pipeline , performance dashboards on the CRM ( Salesforce) • Responsible for the P&L of the region and ensure that the sales targets are met for the region by ensuring optimum team utilization, project profitability, revenue analysis, collections and team mentoring etc. • Manage Pre - Sales, After Sales Services and customer relations with help from VARs, integrators, and strategic partners in the region • Develop Business plan for the region to establish relations with end customers and farm the account to generate new business in other verticals.• Engage with Government entities (Immigration, Airport Authorities) and participate in various government tenders. • Handle and represent Desko for contractual and commercial negotiations during contract stage with various, VARs, Government tenders. Achievements • Sales Revenue achieved -550K Euros for the year closing 2019. Baseline was zero as it was new territory.• The region was new for Desko and business was around 30 K Euros before joining. • All leading projects in the Aviation sector were won by DESKO, clearly the market leader in this sector in the region.

SITA is a leading telecommunications company providing network, communication, and IT support to the aviation industry. • Responsible for the vendor selection, relationships and vendor management in MEIA Region.• Oversee the performance of vendors and act as an intermediary between user group and Vendors for any service related issues. • Ensure the SOWs in the agreement are adhered to and keep the Database up to date on PeopleSoft.• Manage sourcing and purchasing strategies aimed at reducing costs, minimizing risk and optimizing business processes using the sourcing concepts. • Build strong relationships with external and internal customers such as Legal, Finance Operations, Tech, Compliance, HR and regional payroll operations teams.• Lead negotiations and allocate needs to specific supplier and transmit information to procurement database. • Assist the Logistics and Taxation team to overcome logistics and supply chain issues related to material purchase and movement across various offices in multiple countries • Participate in service improvement initiatives with the Quality team.• Manage a team of Buyers across countries. Achievements • Successfully handled purchasing activities for multiple countries in MEIA region • Conducted a successful RFP in South Africa for resources which led to a cost saving • Handled a complex sourcing in Sri Lanka which was related to the Government as End customer for SITA.

• Liaise with the Global Leaders, Project Managers to identify business and process needs and help formulate business objectives. • Engage is Design reviews sessions from a process perspective and assist in designing a process, framework for a new process• Assist in prioritizing the programs/projects according to business outcomes and alignment with the overall corporate objectives of the organization. • Maintain a process documentation framework which includes best practices, process maps, process job aids, change control, upgraded process data. Ensure periodic reviews of documents with Process owners to accommodate latest changes to the process • Mentor and manage a team. Achievement• Improved the Presales Process – There was a challenge wherein we were given an objective to improve the Quote cycle time for the Presales process and thereby improve the overall Presales Process time. We started with a baseline of 48 days. Data was analyzed and tracking mechanisms were established using Excel reports. Once we had sufficient data we initiated a project which involved all stakeholders: Sales team, Operations, Pricing Specialists, Quality team, Process Consultants and we redesigned a new process .This yielded good results which improved the time from 48days to 26 days in the pilot phase. Some more automations and process changes were put in place and the target of 10 days was achieved.

SITA is a leading telecommunications company providing network and communication support to the aviation industry. • Lead Six Sigma projects to achieve business goals. • Manage Quality Governance & CI initiatives for 30+ teams across SITA and Vendor sites. • Support process transitions to offshore vendors, conduct audits. • Review KPIs, SOWs, pricing models & governance structure and optimize the commercial aspects to drive desired business outcomes. • Lead Six Sigma deployment at SITA sites. Train colleagues and mentor projects both remotely and by travelling to offshore sites. • Mentor BBs in training, GBs and oversee Lean/GB projects. • Actively participate in planning the roadmap for the Process Improvement initiatives using various methodologies, Six Sigma, BPMS, Project Management, ITIL.

Project Management, Six Sigma , Vendor Quality Management and managing the Process Excellence programmes in the organization.

EXL is a leading provider of offshore business process outsourcing solutions in banking, financial services and insurance segments. • Appointed as CCE in Jan 04 and was promoted as Quality Compliance Analyst in April2004. • Thereafter aligned as Asst Manager Black belt in Mar 2007, working with the offshore Change Management Team carrying out improvement projects for one of the largest insurance groups in UK • Identifying improvement opportunities in the business and designing & implementing new efficient processes. • Executing Change delivery projects in line with the CE (Customer Experience) Operating Model for “Life Insurance” business • Liaising with the onsite Black Belts & project sponsors on change initiatives. Co-ordinate with process owners for driving improvement projects • Mentoring Green Belts on Service delivery projects

Worked as ‘Proprietor’ and was responsible for the Overall business activity. This was a firm dealing inWhole sale medicines and surgical and was official distributors of 19 Major Pharmaceutical and Surgicalmaterial for Pune and Western Maharashtra.• Planning & coordinating the activities of the team of 12 people• Marketing the new products• Overall responsibility of the stock management, reorders, sales closing, business generation, costsaving.

Worked as ‘Institutional Sale Representative’ and was responsible for marketing and sales of various Pharmaceutical products.• Generating business by marketing the existing and new products in Large hospitals and medicalInstitutions• Generate sales order by liaising with distributors and sales agencies.

Worked and ‘Pharmacist and Stores Manager and was responsible for Purchase department in the MedicalStores.• Overall distribution of medicines and other material to the various departments in the hospital• Conduct Stock audits and prepare inventory reports on monthly and weekly basis• Implement cost saving techniques and ways of saving inventory management costs.• Analyze the spend patterns and identify the lead times for ordering and maintain inventory levels ..