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Amit Basu Email & Phone Number
Co-Founder
at
sproutQ.com
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✓ Verified July 2026
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Profile completeness 100%
Who is Amit Basu? Overview
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Quick answer
Amit Basu is listed as Co-Founder at sproutQ.com, based in Kolkata, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Amit Basu.
Amit Basu previously worked as Director of Operations at Confidential and Business Consultant at Intellier Limited. Amit Basu holds Bachelor Of Commerce (Bcom) from Burdwan University.
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sproutQ.com
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Profile bio
About Amit Basu
Highly experienced in managing large scale business operations with a demonstrated track record of working in Business Process Management & information technology enabled services. Skilled in Business Operations Management, Customer Relationship Management (CRM), Contact Centers Management, Customer Life Cycle Management, Work Force Management and Management Information Systems (MIS). Strong support professional graduated from Burdwan University, India.
Listed skills include Service Delivery, Bpo, Team Management, Operations Management, and 13 others.
Current workplace
Amit Basu's current company
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13 roles · 20 years
Amit Basu work experience
A career timeline built from the work history available for this profile.
Director Of Operations
Business Consultant
Jun 2022 - Mar 2023
General Manager - Service Delivery
Business Operations, transition, Setting up operations, Customer Experience & Engagement, Business Transformation, Strategic Business Planning and Execution, Service Delivery Assurance and Achieving Business Goals for multiple business streams in the capacity of organizational Head of Service Delivery.
Jul 2018 - Oct 2019
Deputy General Manager- Business Support
Jul 2017 - Jun 2018
Associate General Manager-Center Head
Offshoot- National Partner Of Jio
Managing end to end digitised compliance process of customer on boarding for 7 telecom circlesEnsuring that KPIs are metProfitability, Business SupportCapacity Planning and Optimum utilisation of available resourcesEmployee relations to ensure satisfaction amongst employees, thus high level performance guaranteed.Working n BI tools to generate industry trending and current status to map the standard deviation and roll out sigma projects to eradicate NVAs.Overall accountability of PnL
2016 - Jul 2017
Process Head
2014 - 2016
~2 yrs
Lead-Contact Centre
Worked a the Contact Centre Spoc for Kolkata and ROB.Ensure that partner is meeting all the agreed SLAInitiating MBR/QBR with PartnerFormulating alternate channel of customer service, and thus reducing the CPCCost Optimisation
2013 - 2014
~1 yr
Manager Operations
2012 - 2013
~1 yr
Assistant Manager Operations
End to end Operations Management and service delivery assurance from support verticals
2011 - 2012
~1 yr
Senior Executive-Pmo
Part of Programme Management Office as a part of support function to Ops team.Took active part as far as onshore/Offshore project migration/transition is concernedFormulating first level RFI/RFPMaintaining Ops metrics of the processes managed.
2010 - 2011
~1 yr
Team Leader- Work Force Management
Leading a team of 4 WFM and MIS ExecutivesCapacity PlanningRosteringBudget PlanningMonthly PnL ReportDaily Revenue report and Monthly Run RatePart of the Leadership Team.
2008 - 2010
~2 yrs
Executive-Work Force Management
Capacity PlaningRosteringReal Time AnalysisFormulating reports which gives intelligence to the management as far as entire process health is concerned.
2007 - 2008
~1 yr
1 education record
Amit Basu education
-
Burdwan University
FAQ
Frequently asked questions about Amit Basu
Quick answers generated from the profile data available on this page.
What company does Amit Basu work for?
Amit Basu works for sproutQ.com.
What is Amit Basu's role at sproutQ.com?
Amit Basu is listed as Co-Founder at sproutQ.com.
Where is Amit Basu based?
Amit Basu is based in Kolkata, West Bengal, India while working with sproutQ.com.
What companies has Amit Basu worked for?
Amit Basu has worked for Sproutq.Com, Confidential, Intellier Limited, Genex Infosys Limited, and Offshoot- National Partner Of Jio.
How can I contact Amit Basu?
You can use AeroLeads to view verified contact signals for Amit Basu at sproutQ.com, including work email, phone, and LinkedIn data when available.
What schools did Amit Basu attend?
Amit Basu holds Bachelor Of Commerce (Bcom) from Burdwan University.
What skills is Amit Basu known for?
Amit Basu is listed with skills including Service Delivery, Bpo, Team Management, Operations Management, Vendor Management, Call Centers, Mis, and Crm.
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