Amit Basu

Amit Basu Email and Phone Number

Head of Business Operations @ Confidential
Amit Basu's Location
Kolkata, West Bengal, India, India
Amit Basu's Contact Details

Amit Basu personal email

About Amit Basu

Highly experienced in managing large scale business operations with a demonstrated track record of working in Business Process Management & information technology enabled services. Skilled in Business Operations Management, Customer Relationship Management (CRM), Contact Centers Management, Customer Life Cycle Management, Work Force Management and Management Information Systems (MIS). Strong support professional graduated from Burdwan University, India.

Amit Basu's Current Company Details
Confidential

Confidential

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Head of Business Operations
Amit Basu Work Experience Details
  • Confidential
    Director Of Operations
    Confidential Jan 2023 - Present
    India
    View
  • Intellier Limited
    Business Consultant
    Intellier Limited Jun 2022 - Mar 2023
    Dhaka, Bangladesh
    View
  • Genex Infosys Limited
    General Manager - Service Delivery
    Genex Infosys Limited Jul 2018 - Oct 2019
    Business Operations, transition, Setting up operations, Customer Experience & Engagement, Business Transformation, Strategic Business Planning and Execution, Service Delivery Assurance and Achieving Business Goals for multiple business streams in the capacity of organizational Head of Service Delivery.
    View
  • Genex Infosys Limited
    Deputy General Manager- Business Support
    Genex Infosys Limited Jul 2017 - Jun 2018
    Bangladesh
    View
  • Offshoot- National Partner Of Jio
    Associate General Manager-Center Head
    Offshoot- National Partner Of Jio 2016 - Jul 2017
    Kolkata
    Managing end to end digitised compliance process of customer on boarding for 7 telecom circlesEnsuring that KPIs are metProfitability, Business SupportCapacity Planning and Optimum utilisation of available resourcesEmployee relations to ensure satisfaction amongst employees, thus high level performance guaranteed.Working n BI tools to generate industry trending and current status to map the standard deviation and roll out sigma projects to eradicate NVAs.Overall accountability of PnL
  • Aegis Limited
    Process Head
    Aegis Limited 2014 - 2016
    Kolkata Area, India
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  • Mts - Sistema Shyam Teleservices Ltd
    Lead-Contact Centre
    Mts - Sistema Shyam Teleservices Ltd 2013 - 2014
    Kolkata Area, India
    Worked a the Contact Centre Spoc for Kolkata and ROB.Ensure that partner is meeting all the agreed SLAInitiating MBR/QBR with PartnerFormulating alternate channel of customer service, and thus reducing the CPCCost Optimisation
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  • Spanco Bpo
    Manager Operations
    Spanco Bpo 2012 - 2013
    Dehra Dun Area, India
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  • Spanco Bpo
    Assistant Manager Operations
    Spanco Bpo 2011 - 2012
    Kolkata Area, India
    End to end Operations Management and service delivery assurance from support verticals
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  • Cognizant Technology Solutions
    Senior Executive-Pmo
    Cognizant Technology Solutions 2010 - 2011
    Kolkata Area, India
    Part of Programme Management Office as a part of support function to Ops team.Took active part as far as onshore/Offshore project migration/transition is concernedFormulating first level RFI/RFPMaintaining Ops metrics of the processes managed.
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  • Ikf Technologies Ltd.
    Team Leader- Work Force Management
    Ikf Technologies Ltd. 2008 - 2010
    Kolkata Area, India
    Leading a team of 4 WFM and MIS ExecutivesCapacity PlanningRosteringBudget PlanningMonthly PnL ReportDaily Revenue report and Monthly Run RatePart of the Leadership Team.
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  • Firstsource Solutions Limited
    Executive-Work Force Management
    Firstsource Solutions Limited 2007 - 2008
    Kolkata Area, India
    Capacity PlaningRosteringReal Time AnalysisFormulating reports which gives intelligence to the management as far as entire process health is concerned.
    View

Amit Basu Skills

Service Delivery Bpo Team Management Operations Management Vendor Management Call Centers Mis Crm Performance Management Customer Satisfaction Management Business Process Improvement Team Leadership Talent Acquisition Recruiting Business Development Outsourcing

Amit Basu Education Details

  • Burdwan University
    Burdwan University
    Bachelor Of Commerce (Bcom)

Frequently Asked Questions about Amit Basu

What company does Amit Basu work for?

Amit Basu works for Confidential

What is Amit Basu's role at the current company?

Amit Basu's current role is Head of Business Operations.

What is Amit Basu's email address?

Amit Basu's email address is tu****@****ail.com

What schools did Amit Basu attend?

Amit Basu attended Burdwan University.

What skills is Amit Basu known for?

Amit Basu has skills like Service Delivery, Bpo, Team Management, Operations Management, Vendor Management, Call Centers, Mis, Crm, Performance Management, Customer Satisfaction, Management, Business Process Improvement.

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