Amit Bhatnagar Email & Phone Number

• Manage financial health of the project including budgeting, billing/invoicing, profitability, and Cost management• Support pre-sales and sales teams in business development within the domain• Govern and drives action planning and closures of customer feedback, comments for all Projects in collaboration with Project Manager• Interact with customer to manage expectation and ensure smooth project execution to achieve high customer satisfaction • Manage new contracts and changes to contracts • Initiate new projects and approves resources and plan for the new projects• Identify risks, plan mitigation strategies and ensure business continuity• Monitor & review project and deliverables status, scope, cost and schedule and guide the Project managers towards meeting the objectives.• Ensure optimal deployment and utilization of resources • Drive performance and process improvement across the projects• Implementation of various corporate, unit level initiatives within the accounts

Kolkata, West Bengal, India

• Managing multiple teams and responsible for delivery of task for retail client• Managing team of leads, scope, time, cost, quality, people, communication, and project risk• Managing overall delivery of major and minor deliverable with the scope to ensure successful delivery• Acting as the main point of delivery for client and accountable for business growth and delivery• Focus on process improvement to optimize existing processes and improve business system• Define team structure and growth plan• Set priorities, lead and execute strategy in handling scope and overall delivery.• Connect with other unit with the ISU to identify the best practice and try to implement in current engagement• Identify any potential opportunity to expand the relationship

Kolkata

• Successfully migrated and handled critical project credit management for Order to Cash (O2C).• Held responsible to drive continuous improvement in operations and take necessary actions • Part of Regular client calls and Monthly Business Review calls along with Unit head, BRM, Transition manager understanding client requirements and providing it feasibility.• Effective Management of Budgets and Commercials.• Performance reviews of Team leaders. • Held responsible for the processes in close line with audit and compliance frame work.• To manage end to end skill set operations in line with the Unit objectives OR company plan thereby contributing to business performance improvement.• Managing & improving Customer Experience.• Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition.• Client Management through effective SLA monitoring, query resolution and weekly connects.• Employee Development & improvement of Employee satisfaction index.• Process and Productivity Improvements.• Performance reviews.• Effective Floor Management during volume processing and TAT deadlines.

Kanpur Area, India

• Profitability Management-Maintaining & optimizing profitability for the branch.• Target Setting & Management- Monitoring branch targets in numbers & volumes.• Portfolio quality Management-through superior underwriting, work closely with collection• Cost Management- Managing all branch operating costs, operations.• People Management- Motivating team, handling HR & administration function of the branch.• Customer Service Management- Ensuring customer services and handling there pre- disbursal and post disbursal queries and after sales services.

Kanpur

• Manage Relationship officers to acquire customers• Train and build credit worthy portfolio• Train ROs to create healthy pipe line• Local micro-market positioning• Lead local marketing and brand building/ updates on competition

Kanpur Area, India

• Exceed stated target as agreed with the Branch Manager.• Delivery of appropriate products in line with client needs offering a full range of solutions.• To actively use the company sales process along with the financial planning tool to ensure that the group in avoidance of financial malpractice needs meets all applicants.• Manage sales administration quickly and effectively • Ensuring that time is utilized on selling and relationship management.

Post Graduate Diploma In It, E-Commerce/Electronic Commerce

PG in Electronic Commerce

10 Th Standard

Activities and Societies: CommerceCommerce