Maintained end to end smooth running of logistics operations for the zone/area- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.- Responsible for all the SLA's & TAT are maintained.- Responsible for reduction in cost and increase in productivity for the region.- Finalized of manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales,etc- Maintain of all the operational budgets- Ensured customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.- Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of orders- Impart behavioral & soft skills training to the team as and when required.- Benchmarked with Competition by updating regarding Last Mile Delivery solutions, - Monitor in security parameters across the region and ensures no unlawful activity occursExpertise in usage of Microsoft Office packages preferably MS Excel,Power Bi.

Focusing on SLA should be meet with all the time. Analyzing reports of dashboards that are performing as a fleet team in certain area where the shipments are in last mile area. Develop vendor management to grab the target and smooth operation take place within the cluster. Reporting to the cluster Manager. Pin point areas where the performance is lacking and fix the issue at the earliest. Analyze, discuss. Develop. Implement the corrective step to achieves the maximum efficiencies.  Accurately and efficiently inventoried, documented and transported confidential information to an off- site storagefacility. Managing order processing and tracking, focusing on efficiency of orders delivery without breaching SLA. Handling cluster escalation case for Kolkata city. Working on route planning for a city cluster. Working As a dispatch manager including task of creation of route planning, coding the consignment ,labeling, dispatching, & Tracking of dispatched shipment. Generating Reports on order procurement, costing for daily order, reconciliation reports for the delivered carts. On daily basis. Coordinate with other department ,Escalations members to get the best experiences such as CRM, Retail team, procurement Team, first mile team

• Distribution Management.• Order management.• Prepare the temperature compliances report daily basic.• Prepare the vehicle scheduling as per our indent schedule.,• Coordinate with the transporter daily basis.• Route planning through Loginex software• Handling 10 to 12 people.• Knowledge about order management.• Know the order to cash cycle.• Prepare the MIS Sheet (TAT report, Temperature compliances, RSTN Sheet,• Vehicle utilization• Prepare the logistics productiveknowledge about SAPSD

project Title : Bin location and Physical inventory Management using Six sigma Description:1. Using Root cause Analysis 2.FMEA 3. Paretro optimal 4. DMAIC 5.Taguchi method or Design of experiment. software : Minitab,Excel

TITLE: E-COMMERCE LINE STUDY in Preparation of Process Sheets & Process Flow Diagram METHODOLOGY: • As-Is Analysis of process flow diagram of the observation during internship• Recorded and Analysed operators activities using Method Study and Time-Study• Employee involvement in Total Productive Management. AS is Analysis by DTO & RTO. package movement and employee productivity in warehouse.