Information Technology Support Engineer
Dubai, United Arab Emirates
• Spearhead technical support and troubleshooting for advanced firewall systems, including Fortinet, Sonicwall, and Draytek, ensuring optimal network security and performance.• Manage and optimize PABX systems (Yeastar, Grandstream, Panasonic Avaya) to maintain seamless communication infrastructure.• Oversee Microsoft 365 administration, including user management, email security, and compliance settings, resulting in improved operational efficiency.• Implement and maintain Cisco and Netgear networking devices to enhance LAN/WAN connectivity, delivering robust network solutions to clients.• Administer Google Workspace and GoDaddy platforms, focusing on domain management and secure email configuration.• Direct mail server and phone system configurations, providing expert guidance on system maintenance and user training.• Configure and secure access control systems, aligning with client needs to ensure robust physical security.• Deploy and maintain Microsoft Server environments, including Active Directory services, to streamline organizational IT processes.• Lead the implementation of LAN to LAN and SSL VPN connections, ensuring secure remote access for diverse business environments.• Manage software migration projects with minimal disruption, offering comprehensive training and support.• Design and implement data backup solutions, focusing on disaster recovery readiness and data integrity.• Support various ERP systems (Zoho, Odoo, Focus, QuickBooks) with installation, configuration, and troubleshooting services.