Amit Choughule Email & Phone Number

India

Windows Support Management:- Oversee Windows support, ensuring prompt issue resolution and a secure operating environment.- Implement best practices for administration, including patch management and troubleshooting.Virtualization:- Lead virtualization initiatives, managing VMware platforms for optimal performance.- Implement and maintain virtualization technologies to enhance scalability.SharePoint Support:- Provide oversight for SharePoint environments, ensuring proper configuration and document management.- Customize SharePoint solutions based on organizational needs and industry best practices.Coordination with German IT Team:- Act as a liaison between local and German IT teams, fostering effective communication.- Coordinate joint projects and align strategies with global IT standards.Team Leadership:- Lead and mentor a high-performing IT support team, promoting collaboration and innovation.- Provide professional development opportunities to team members.Process Improvement:- Identify areas for improvement in support processes and implement streamlined workflows.- Enhance efficiency and user satisfaction through process enhancements.Vendor Management:- Engage with vendors for Windows, virtualization, and SharePoint solutions.- Evaluate and recommend new technologies to enhance the IT infrastructure.Security and Compliance:- Implement security measures across Windows, virtualization, and SharePoint environments.- Ensure compliance with industry standards and regulatory requirements.Strategic Planning:- Contribute to the development of IT strategies aligned with organizational goals.- Provide insights into technology trends during strategic planning sessions.User Training and Support:- Develop and deliver training programs for end-users on relevant tools.- Provide responsive support, addressing technical queries and concerns.

Mumbai Area, India

• Provide professional and exceptional customer service to all end-users• Provide support to all users on desktop, laptop, printer, fax, scanning and e-mail issues. • Provide support via phone, email and self-service• Troubleshoot and resolve issues via remote control and over the telephone and if necessary make a Desk side Visit.• Participate in Service Centre wide projects as required as part of the Projects program.• Provide expert and creative solutions to user requests to ensure user satisfaction and productivity.• Help to develop a work-around where the cause of an incident is apparent• Research, resolve, and respond to complex questions received via the Service Desk system and provide support in accordance with current standards and document the same.• Highlight possible system wide issues, recurring faults.• Highlight processes and be involved in developing, maintaining and documenting to Best Practice standards

Mumbai Area, India

• User creation & Deletion On AD server• Maintain User rights and apply policy based on User Role• Server Maintenance • User internet access Reporting to superior using Firewall• Maintain Domain Controller• Maintain IIS and FTP server• Troubleshoot all systems related issues and provide domain experts with results • Maintain Backup Policy• Set up new PCs, troubleshoot workstations and user issues, make sure that all services are operational and error free• Set up new PDAs (Blackberry, iPhone, IPad), troubleshoot user issues, make sure that all services are operational and error free• Contact vendors in case of system failures • Insure Antivirus is up to date on all workstations and servers.• Insure Windows patching are up to date on all workstations.

Mumbai Area, India

• Serve as a primary interface for users and service providers.• Open, update and close operational tickets in a timely manner to service provider.• Weekly sending IT issue Report to Management.• Escalate important issues to Zumtobel CIT team or third party vendor (ATOS).• Communicate to clients the status of their request. • Communicate all server, network infrastructure and security issues.• Upgrade PC hardware and software. • Monitor Server functions, performance and event logs to insure optimum performance. • Maintain the status of all support contracts and license renewals.• Upgrade server hardware and software • Insure Windows patching are up to date on all servers • Perform additional duties and responsibilities as required. • Troubleshoot server and network issues, make sure all services are operational and error free • Perform project tasks such as racking and stacking hardware, patching of network devices to CPUs • Maintain the inventory of all equipment. • Prepare and Maintain IT budget for Financial Year.• Help In MIS reporting or any New Reporting Is require to Management.

Master Of Computer Applications (Mca), Computer Science, Ii Class

MCA

Bachelor’S Degree, Art History, Criticism And Conservation

BA