Amit Daga

Amit Daga Email and Phone Number

Vice President II at RBL Bank @ RBL Bank
Amit Daga's Location
Mumbai, Maharashtra, India, India
Amit Daga's Contact Details
About Amit Daga

A professional with 14+ years of experience comprising stints with State Bank of India, HDFC Bank, Axis Bank and currently RBL Bank Ltd. wherein i have gained cross functional experience in:-Digital Innovations (Proof of Concepts | Process improvements | Using emerging technologies etc.)LOS implementation (for secured lending)Fintech engagement (Innovation Summit | Accelerator tie-ups | Scouting for emerging technologies etc.) & related Project Management (Discovery & Ideation >> Go Live) A brief synopsis of the professional journey has been mentioned below:- Part of Rbl Bank retail asset setup responsible for acting as a solution group lead for multiple products (gold loan, hl, lap etc.) so as to enable digital environment (Pre on-boarding, Los implementation, Lms connectivity, Post onboarding servicing) Digital transformation at HDFC Bank for building digital led business in areas such as Virtual channel, Phone banking, Net & Mobile banking, Merchant Services, Cross sell at point of sale, Credit Cards, Prepaid Cards (Forex), Branch banking, Online marketplace etc. Driving AI @ HDFC Bank by working in the areas of Conversational Interface (Chat & Voice BOTs) for website, Phone Banking, WhatsApp, Marketing Campaigns, Email automation, Google Assistant etc., Process Automation using RPA, MIS Automation and inference automation, Speech Analytics and other similar domains across business verticals. Part of the team working on critical projects such as Business Process Re-engineering, Account Aggregation, Internal Collaboration tool, Automation of sales team, usage of vernacular interfaces and other technology led initiativesProgram Management and evaluation of partnerships with fintech, startups through Digital Innovation Summits, Accelerator Engagement Programs and tie-ups with trade teams of countries Earlier, my stint in SBI had allowed me to work extensively both on the portfolio side as well as product side for Merchant Services team revolving around Point of Sale terminal (retail + Corporate). I have done my MBA in Marketing (Majors) from IISWBM, Kolkata and B. Com from The Bhawanipur Education Society College, Kolkata.

Amit Daga's Current Company Details
RBL Bank

Rbl Bank

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Vice President II at RBL Bank
Amit Daga Work Experience Details
  • Rbl Bank
    Vice President - Process Management, Improvement And Transformation - Retail Assets
    Rbl Bank Aug 2022 - Present
    Mumbai, Maharashtra, In
    Process improvement identification & execution for secured retail Assets (Lead generation | Los onboarding | Post disbursement servicingProducts in scope (Gold Loan, Housing loan, Used Car, Two wheeler, LAP etc.)a. Opportunity identification for LOS implementation and improvements (Existing improvement, New opportunities)b. Business case finalization in discussion with stakeholdersc. Finalizing solution and end to end project management including BRD management d. Support business team in preparation of SOPs.
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  • Axis Bank
    Deputy Vice President - Intelligent Automation (Customer Experience Transformation)
    Axis Bank Dec 2020 - Jul 2022
    Mumbai, Maharashtra, In
    The profile is responsible for driving automation initiatives using Intelligent Automation tools across all customer facing channels (Internet, Mobile Banking, Phone Banking, Outbound Calling Centre etc.) and internal support functions.Responsible to drive end to end transformation projects via identifying gaps or inconsistencies in existing journeys and deploy project management methodologies and intelligent automation tools.The objective is to look at automating manual process using AI & RPA tools and achieve benefits such as reduction in cost, TAT and risk reduction. The key responsibilities include:- Lead analysis and develop solutions for automating existing processes OR introduce new automation opportunities using RPA / AI tools (Chat Bot, Voice Bot, Speech Analytics etc.)Understand & build business requirements (process walk through / RCA on complaints, Competitor benchmarking etc.), design solutions, work with partners & Information technology team to develop & deliver requirements end to end. Collaborate with internal teams for business case approvals (Business requirement documents, Change management processes etc.) Interaction with external and internal partners for innovation and technical solutionsInteract with BIU to run data analytics for monitoring key business metrics and identify process gaps Prepare regular status updates & setting up toll gate reviews with Project champion & stakeholders • For the period December’20 to July’21 have dedicatedly worked in the area of Cards & Payments for identifying automation opportunities for process improvements / automation.• Since September’21 have started to work on implementing Agile way of working
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  • Hdfc Bank
    Assistant Vice President - Digital Acceleration & Innovation
    Hdfc Bank Jun 2019 - Nov 2020
    Mumbai, Maharashtra, In
    Responsible for inculcating & driving innovation as a culture in HDFC Bank so as to improve the existing processes or introduce new offeringsUsing Innovation as a strategic differentiator to gain leadership position in the BFSI industry with major projects for channels such as Virtual Relationship management, ATM, Auto Loans, Personal Loans, HNW, Credit Cards, Forex Cards, Phone Banking, Mobile Banking etc.Responsible for conceptualization and design of new and innovative products and services across HDFC Bank’s digital platforms (Mobile and Net Banking, SMS Banking, Chat BOTs, WhatsApp Banking etc.) Responsible for research and usability studies on upcoming technologies and services like Artificial Intelligence, Augmented Reality, Virtual Reality, Internet of Things (IOT), Telephony solutions etc. Responsible for managing implementation of new projects basis usability study including projects which can impact the customer convenience for customers using products & services for group companies (HDFC Ergo, HDFC Life, HDFC Securities) Responsible for launching & managing Accelerator Engagement Program & Cross Border startup engagement program (Tie-ups with SwissNex, Department of International Trade, United Kingdom, 91 Springboard etc.)
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  • Hdfc Bank
    Sr. Manager, Digital Acceleration And Innovation
    Hdfc Bank Jun 2016 - May 2019
    Mumbai, Maharashtra, In
    Key Responsibilities:Responsible for inculcating & Driving Innovation as a culture in HDFC BankUsing Innovation as a strategic differentiator to gain leadership positionWorking towards onboarding next big ideas through a Managed Innovation Process (Accelerator Engagement Programs / Digital Innovation Summit etc.)"Making the innovations live"
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  • State Bank Of India
    Avp- Corporate Relations (Merchant Acquiring)
    State Bank Of India May 2012 - Jul 2016
    Mumbai, Maharashtra, In
    Coordinator for Acquiring Business in the states of Maharashtra, Goa, Bihar and Jharkhand , responsible for overseeing installations, addressing of complaints/issues in close liaison with vendors.(Till December'2013)Launch of Cash withdrawal at Point of Sale terminal Pan India, and instrumental launching the pilot project of Mobile PoS in the cities of Mumbai, Bangalore, Delhi, Pune, Chennai and Hyderabad including marketing efforts(ATL/BTL activities).Providing weekly/monthly MIS to the local team (On-going)Imparting marketing/sales related inputs to the regional/local marketing force along with designing of introducing Incentive Campaigns Part of strategy team responsible for new tie-ups/initiatives for expansion of product offerings(December'2013-December'2014 - Addon Responsibility)Part of Corporate relations team responsible for business development of existing identified merchant accounts (January'2014 onwards)
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  • State Bank Of India
    Avp - Financial Planning & Advisory Services
    State Bank Of India Jul 2010 - Apr 2012
    Mumbai, Maharashtra, In
    Co-ordinator for South Zone @ Financial Planning & Advisory Services
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  • Aviva Life Insurance India
    Financial Planning Advisor
    Aviva Life Insurance India Jun 2006 - May 2008
    London, Gb
    Part Time working experience as a sales arm for Life Insurance Business.
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Amit Daga Skills

Team Management Relationship Management Business Development Vendor Management Training Sales Merchant Acquiring Marketing Strategy Long Term Customer Relationships Mis Marketing Business Strategy Pos Mutual Funds Digital Innovation Cash Withdrawal At Pos Cash@pos Incentive Schemes Mobile Point Of Sales Terminal Mpos Customer Feedback And Analysis Keypad Banking

Amit Daga Education Details

  • Indian Institute Of Social Welfare And Business Management
    Indian Institute Of Social Welfare And Business Management
    Finance(Minor)
  • Birla High School
    Birla High School

Frequently Asked Questions about Amit Daga

What company does Amit Daga work for?

Amit Daga works for Rbl Bank

What is Amit Daga's role at the current company?

Amit Daga's current role is Vice President II at RBL Bank.

What is Amit Daga's email address?

Amit Daga's email address is am****@****hoo.com

What schools did Amit Daga attend?

Amit Daga attended Indian Institute Of Social Welfare And Business Management, Birla High School.

What are some of Amit Daga's interests?

Amit Daga has interest in Environment, Learning And Playing Cricket, Watching, Writing Hindi Poetry, Exploring Junk Foods And More.

What skills is Amit Daga known for?

Amit Daga has skills like Team Management, Relationship Management, Business Development, Vendor Management, Training, Sales, Merchant Acquiring, Marketing Strategy, Long Term Customer Relationships, Mis, Marketing, Business Strategy.

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