I am an ambitious result oriented individual with over 19 years of diverse experience in the BPO industry. For the last 19 years I have specialized in International/Domestic Sales, U.S Collections/Insurance Billing, Customer Service and Recovery. I have the skills required to manage both Outbound and Inbound programs with complex processes. My analytical skills have helped me grow and acquire new processes for the organizations that I have worked for. My Leadership skills have been acknowledged in every process that I have worked for.