Kaplan (India) is part of Kaplan Inc. which is a subsidiary of The Washington Post Company • Supported key US based clients for compliance solutions/Technical Support in the financial services industry. SPOC for the client/Kaplan relationship.• Implemented, coordinated with delivery teams and navigated the client on product related decisions. Also managed post-implementation relationship.• Managed project plans and schedule in Salesforce, Mercury Quality Center (MQC), used for documenting the defects and bugs for quality analysis. Man hours tracked on Deltek.• Consistently sent immediate email to concerned departments and provided instant feedback on performance concerns, disconnected calls and auto fail calls. • Product demo through phone & presentations over Web-Ex/Raindance (online tool). Prepared responses to RFP by mapping core functionality of the product with the business requirement. • Prepared SOW and MSA document for forthcoming contracts. All sales related activities tracked via Salesforce.com• Weekly/Bi-weekly/Monthly meetings with clients – Reviewed the account, provided status on open items & discussed new developments.

Sr Customer relations ExecutiveMaking outbound sales calls for various wireless Answer customer questions, as well as question customer to obtain full understanding of what information is being requestedListen attentively to customer needs and concerns; demonstrate empathyProvide answers and/or advice to customers based on their particular requirementsDone credit checks as and when a sale is done for AT&T or T Mobile with USA credit checking agenciesProvide quality customer service on every call.Manage Length of callsDocument all calls with regards to Customer queries accurately using CRM