Operations Manager
Current• Manage end to end operational deliverables of a span consisting of 140-150 heads and strategize to ensure all KPIs are in line with Client expectations.• Enhance efficiency by streamlining operations and conduct effective resource planning to maximize productivity of resources.• Gather and analyze performance data for weekly/monthly Business reviews with client and internal stakeholders.• Liaise with support functions to drive process improvement initiatives and reinforce higher standards for customer experience.• Hire, coach and provide training to personnel to maintain high customer service standards• Evaluate performance of Reward & Penalty metrics against desired target and devise plans to mitigate impact/ maximize revenue
Dec 2018 - Present
