With over 15 years of work experience in various domains, I am a senior manager in technology consulting at EY, where I help clients transform their business processes and customer experience through innovative solutions. I am passionate about delivering value, creating impact, and solving complex problems for my clients and stakeholders. I bring diverse perspectives and experiences to the team, as I have worked in different industries, geographies, and functions, such as telecom, insurance, finance, sales, and product management.In my current role, I lead a team of consultants and analysts to provide end-to-end services for large-scale projects, from strategy and design to implementation and testing. I leverage my skills in key account management, customer relationship management, and analytical skills to understand the client's needs, expectations, and pain points, and to propose and execute solutions that enhance their efficiency, profitability, and customer satisfaction. Some of the projects that I have worked on include contact center transformation, branch delivery model, and cross sell program for Bajaj Finserv, one of the leading non-banking financial companies in India.