Amit Dwivedi Email & Phone Number

Delhi, India

Jaipur, Rajasthan, India

• Operation Management: Guaranteed seamless functioning of F&B services by supervising service quality and implementing control measures for excellence• Workforce Scheduling: Coordinated work schedules for service personnel, enhancing operational efficiency• Financial Management: Oversaw expense management and stock levels, upheld standards for excellence, and pioneered strategies for revenue enhancement• Client Relations: Catered to and fulfilled guest needs with politeness, enhancing customer engagement and contentment. Resolved customer grievances with a methodical approach, ensuring resolution and satisfaction• Sales Enhancement: Boosted per-customer revenue through strategic upselling, maintaining superior service standards, and employing motivational tactics• Inventory Management: Oversaw the safeguarding and organizing all food, beverage, and equipment stocks. Performed quality audits and optimized supply use to achieve financial objectives and reduce wastage• Cleaning and Maintenance: Executed and managed essential cleaning tasks to uphold cleanliness and organization• Event Coordination: Supported organizing and facilitating special events, adding to memorable customer experiences• Guest Relations: In the absence of the hostess, led guests to their tables, recommended menu selections, and highlighted special offers

India

• Culinary Liaison: Kept consistent communication with culinary staff regarding menu selections, waiting periods, and stock availability• Transactions Management: Precisely logged orders in the MICROS system at the moment of transaction• Regulatory Adherence: Complied with all organizational, safety, and security protocols, promptly reporting any issues to management• Staff Leadership: Led recruitment, training, and management of team members, encouraging a collaborative work environment• Budget Planning: Managed and allocated budgets for various operational needs• Culinary Planning: Led the development of menus, ensuring an appealing and varied selection for patrons• Compliance Management: Guaranteed adherence to all legal licensing, hygiene, and health and safety requirements• Promotional Activities: Conducted marketing initiatives to broaden the establishment's customer base• Menu Knowledge: Maintained updated knowledge of menu offerings, special items, and inventory levels, ensuring culinary staff were well-informed• Reservation Management: Handled table reservations, guided guests upon arrival, and enhanced the dining experience with recommendations and drink assistance• Experience Enhancement: Ensured an exemplary dining experience through timely service, addressing customer needs, suggesting desserts and beverages, and maintaining a high level of guest satisfaction

India

India

India

Al Khalidiya, Abu Dhabi, United Arab Emirates

United Arab Emirates

Al Ain Rotana

Working as a bartender

Bhopal

Key Contributions and Learning:• Food & Beverage Service: Gained hands-on experience in delivering exceptional customer service, managing guest interactions, and understanding the operational aspects of restaurant service• Food Production (Kitchen): Acquired foundational skills in kitchen management, food preparation techniques, and hygiene and safety standards adherence• Front Office Operations: Developed proficiency in managing front desk responsibilities, including guest check-in/check-out procedures, reservation management, and providing guest information services• Housekeeping: Learned the principles of hotel cleanliness and room preparation, focusing on maintaining high standards of hygiene and guest comfort

Master Of Business Administration (Mba), Dual Specialization

• Specializations: Information Technology, Human Resources Management, Marketing Management, Production & Operation Management, Financial.

Bachelor Of Science (B.Sc) In Hotel Management, Food And Beverage Service

F&b service