Resolving critical electrical issues for HD, LMD (Buses & Trucks) ranges with IC engines, support on Engine performance concerns, root cause analysis, escalating for product improvement & technical support.Certificate for extended support in SCR & EATS system.

Investigating (Diesel & CNG) vehicles remotely with problems based on electrical and electronics, their consequential failures, understanding root cause with vehicle level diagnosis, providing real time support to the channel service team for better resolution and uptime of the vehicle.

Resolving critical field issues based on Exhaust Gas Treatment System and Fuel Systems, performing joint investigation, and providing support in product diagnosis to the concerned dealership.

Attending and monitoring the maintenance of all medium and heavy commercial vehicles , scheduling of breakdown services , managing workforce, carrying out OBD (A) based diagnosis in vehicle and troubleshooting for better performance along with ECM calibration, liaising with vendors for spare parts service, ensuring quality work done and minimum downtime for the vehicle, thus improving the customer service satisfaction.

Promoted the EMI based startup throughout the campus, increased new customer base, and their needs converting them into sales.