Co-ordination between Accounts and Hotel Manager to generate daily, Weekly and Monthly Sales Report.Take Care of purchase, Ordering and Cost Cutting. Annalise the sales report. Handling two properties Vendor Management Staff Management.Revenue Management.Focus on Target Sales.Inventory Management.

Co-Ordinate between Front office, Central Reservation Department and the Guest.Co-Ordinate with Domestic Airport Mumbai OYO Reservation Executives. Visit, Inspect and Ensure highest standards of Service and Client Satisfaction at OYO Properties as per stated protocols. Hotels Room auditing Target Zero Customer Complaints on account of OYO ServiceAct as the first level of escalation for any customer issues, and resolve the same in an effective -and timely mannerWork closely with property managers, call center and the customer experience team in rendering great serviceWork with Operations Head or Transformation Lead towards continual development of the Property and Undertake specific projects towards this goal.Proactively identify issues, highlight and resolve them systematicallyHandling Night operations of all the hotels in the Mumbai.Formulating and implementing action plans for improving Customer Experience.Visiting 250 Properties in a Month at Night.Focus on guest feed backInventory management

: Communicate with the Guest : Give a Guest satisfaction about Room Rate & Services : Guest Room Reservation (Booking Details) : Guest Check-in & Check-out Process : Daily Flash Report : Night Audit Report : Maintaining CASH Book : Maintaining LOG Book