Amit Ghata work email
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Amit Ghata is a Customer Service Professional,ex Samsung,Philips,HCL,RCom. He is proficient in Bengali, Hindi and English.
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Project Manager3S Touch Service Solutions Pvt. Ltd. May 2022 - May 2024Bengaluru, Karnataka, IndiaHandled various assignment in Network vertical,Revenue collection,Electric Vehicle after sales service -
Regional Service ManagerQuess Corp Limited Sep 2021 - May 2022Kolkata, West Bengal, IndiaAssigned responsibility of entire Eastern Region( Bihar,Jharkhand,Orissa,West Bengal and North Eastern States) service operations. -
Branch Service Support ManagerSamsung Electronics Aug 2015 - Dec 2020Kolkata Area, IndiaTransferred from Guwahati branch. Worked as Branch Service Support Manager( BSSM).Responsibilities included daily monitoring of KPIs, interlock meeting with Sales and service team,Market visit ( Dealers/ Distributors/Retailers/ Modern Retail/ Regional Retail) both Mobile and consumer electronics,Audit of service centres, .Took assignment of doing branch service audits in all the 6 branches of east region,CS Induction training for all newly joined employees( all vertical like Sales/ Service/Admin/ Commercial) in East Region. Took short role of RCSM ( regional channel support Manager) and BSM ( Ranchi and Bhubaneswar) when positions were vacant. -
Branch Service ManagerSamsung Electronics Jun 2013 - Aug 2015GuwahatiI was heading the Service Operations for North East comprising of 7 states namely Assam,Meghalaya,Arunachal Pradesh,Manipur,Mizoram,Nagaland and Tripura.The service delivery was through a direct team (FSC setup) as well as Exclusive service centres for Mobile Handsets(HHP) ,AV and HA(NHHP) Medical equipments and IT.
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Asstt. General Manager, Cs HeadReliance Communications Nov 2012 - Nov 2013Upper AssamLookied after CS function of Upper Assam .Weekly interlock meet with Network tem and ensure weekly Network report updation,Prepaid CAF Managemnet,Retail Collection,Retention(Overall and HNI),CSAT ,ISAT.Special assignment handled.PVR process coordination with District Superintendent of Police for all the franchisee of all the operators in 2 districts(Jorhat and Golghat). -
Asstt. General Manager,Circle Billing And Collection HeadReliance Communications Apr 2010 - Oct 2011BhubaneswarThe major KPI was to drive and monitor all the parameters pertaining to Billing and Collection vertical.It included Postpaid Retail and Corporate Collection,Bill Printing and Bill delivery management,BNR control,Credit control,CROCollection(greater than 90 days bucket collection of terminated customers),E Bill penetration.
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Asstt. General Manager,Fulfillment,Assurance And Billing Head For M.P.,Chattisgarh And Orissa CircleReliance Communications Feb 2008 - Mar 2010Bhopal Area, IndiaLooked after the Corporate Wireless Vertical. Entire lifecycle managemt of A,B and C catgory Postpaid Corporate customers.
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Regional Ce ManagerHcl Infosystems Ltd May 1999 - Feb 2008Nagpur,Bhopal And BhubaneswarThe role was Techno Commercial in nature..The role was both Sales and Customer Support. Business target included Hardware sales(B to B segment) and service revenue.I had to handle accounts in Government,PSU's,BFSI,Education,SME's,Large Industries like Alumina and Steel Plants,Major focus was on system integration projects,facility management,High end IP based solution(both voice and data),Ericsson PBX(MX1 ,MD110). -
Customer Support Engineer-Eastern RegionPhilips India Ltd. Sep 1997 - Apr 1999KolkataI was responsible for the after sales service operation ( DAP)for entire eastern region.Apart from this additional responsibilities included Sales operation in the state of Bihar and Jharkhand.
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Customer Support EngineerHcl Ltd Oct 1993 - Aug 1997Mumbai And CochinResponsibilities included Installation and after sales support to more than 200 top corporate accounts based out of Nariman Point,Worli,Ballard Estate,Fort and rest of South Mumbai. My most critical assignment was maintaing the entire communication network in National Stock Exchange.My major emphasis was on structured cabling assignments and have indepth technical knowledge about switching.Revenue collection eg AMC was also part of the job.
Amit Ghata Skills
Amit Ghata Education Details
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Frequently Asked Questions about Amit Ghata
What is Amit Ghata's role at the current company?
Amit Ghata's current role is Customer Service Professional,ex Samsung,Philips,HCL,RCom.
What is Amit Ghata's email address?
Amit Ghata's email address is am****@****ung.com
What schools did Amit Ghata attend?
Amit Ghata attended College Of Engineering, Trivandrum, Kendriya Vidyalaya Pattom,thiruvananthapuram, Kendriya Vidyalaya (Kv).
What skills is Amit Ghata known for?
Amit Ghata has skills like Customer Service, Customer Retention, Customer Satisfaction, Sales Operations, Technical Leadership.
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