Amit Goyal Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

Lead and inspire a global team of cloud professionals, delivering 24/7 fanatical support for private cloud customers across globe, ensuring seamless operations and exceptional service quality.Oversee the team's daily operations, focusing on performance optimization, continuous professional development, and maintaining the highest standards of service.

Gurgaon, India

Led a global team of voice engineers, fostering a collaborative environment and building strong cross-functional relationships to ensure seamless operations and service delivery.Oversaw daily operations, performance metrics, and professional development, driving service excellence and consistently achieving high levels of customer satisfaction.Provided.

Gurgaon, India

Responsible for remote Tier2 and Tier3 support to contact center agents across globe on multi-vendor contact center platform.Consisted of planning, hiring, and implementation of new office infrastructure to support the business growthWork closely with IT real estate project team to discuss telephony requirement, plan telephony budget and order telephony.

Pune Area, India

• Primary responsibility includes the technical deliverable on AVAYA Communication manager.
• ACM (Avaya Communication manager) integration with other Vendor products like Cisco, Nortel & Polycom devices by means of trunks and also integrate ACM with other Avaya products like CMS, AES, AUDIX, Meeting exchange.
• As a Software specialist; design and implementation of ACM for customer’s new site and modifying existing system as per customer requirement.
• Implementing SSG/SAL at customer end to provide secure access to all Avaya products. Also configure Avaya products for SNMP Alarming.
• Implement various trunks like Tie trunks, CO, ISDN PRI/BRI, T1/E1, QSIG, IP and SIP between PSTN Network-Avaya, Avaya-Avaya and Avaya-Non Avaya products. Video integration with other products like Polycom.
• Organize & participate in Internal/External Kickoff calls with Project team, Business partners & customers to discuss project work.

Gurgaon, India

• Technical support to standard customers in APAC (Asia Pacific), WE (Western Europe) & EMEA (Europe, Middle-East, Africa) region.
• Coordination with PTTs and all the necessary Orange departments to achieve fault resolution within SLA definitions thus achieving outstanding customer satisfaction.
• Performed shift lead responsibility by acting as second level escalation in process.
• As a shift lead to ensure proper flow process applied on new cases and assign cases to shift.
• Worked in ITIL framed environment.
• Worked on various monitoring & troubleshooting tools like Link load, Exceed/Agent Assistant and TOKEN. Used Clarify tool as electronic case management system to document all troubleshooting and a case management action.

Gurgaon, India

• Monitoring & Troubleshooting of Leased Line, ISDN, IPLC, NPLC circuits
• Troubleshooting of VPN, MPLS & ISDN corporate customers.
• LAN Handling, System Configuring & troubleshooting.
• Troubleshooting NPLC & IPLC customers in coordination with others ISP’s to test end to end physical connectivity with the help of testing meters.

Pgdm, E-Commerce/Electronic Commerce, First

Bachelor'S Degree, Computer Science

10Th, Pcm