Lead product road map for the Aviate Program (Pilot Recruiting and Flight Ops), which aims to hire more than 10000 pilots on United's Pilot deck.

• Lead product roadmap for the Power of Us program, which enables nonprofits to get discounted and donated Salesforce products.• Advocate on behalf of business partners to ensure the proposed solutions meet the business requirements and provide a positive user experience• Create and manage project plans; monitor and review project progress and timelines; work with project stakeholders to adjust schedules and plans as needed• Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams); document business results achieved through solution implementation based on MVP and Post MVP needs

Working as Quality Assurance Analyst where all Legacy systems were replaced with latest tools and software. Project named ‘Project One’ is all about transforming old technology to new modern systems where all the Database, Rental Rates engine, Fleet management, payment gateways, and Customer Care systems were integrated to Salesforce and other Oracle systems.• Performed Functional, Negative, Positive, Middleware, Integration, Regression, End to End and User Acceptance Testing (UAT)• Involved in developing comprehensive documentation like Requirement Traceability Matrix, Test Plans, Test Strategy, Create Bug in ALM, Bug Reports from ALM, Salesforce reports and other Status reports.• Extensively involved in writing and designing templates for the Test Plans and Test Cases• Coordinating with Offshore Team and assigning tasks on daily basis, bridging with developers and BA to assure the deliverability of tasks and Worked directly with business to understand the real time scenarios in Car Rental Process• Led daily scrum calls for QA team and assign work for offshore and onshore team• Expertise the Integration systems integration QA lifecycle, knowing the process end to end• Ensured project risks are managed proactively and developed strong relationship with the clients• Excellent communication, analytical and documentations skills.• Worked on Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Pardot, ALM, Postman, Mulesoft, Informatica and other systems.

Daikin Applied Americas - Salesforce Sales Cloud - Factory Pricing Authorization (FPA)• Liaise with multiple product owners from different business units and subsidiaries across various lines of businesses to establish a harmonized sales process• Lead the customer journey and ensure best practices in UI design and screen navigation for an enhanced customer experience• Align the business processes with established salesforce processes through configurations and minimize the customization to increase efficiency and reduce long-term maintenance cost• Designed FPA/Quote processes for special features on products incorporating fewer clicks, automation and collecting all relevant attributes of data• Worked on Salesforce Einstein and written SAQL queries.• Written LWC, Apex Classes, Custom Controller, Extension Controllers, Apex Triggers, Batch and Schedule classes in the application for different requirements

Nilfisk - ServiceMax Global Rollout + Custom Implementation• Interacted with various business team members including the management teams to gather the requirements and documented the requirements.• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.• Participated in Requirement Gathering Sessions & JAD Sessions.• Partnered with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.• Created a JIRA workflow to apply the condition, validators and post-function in the transition to represent the business requirement process• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.• Created workflow rules and defined related tasks, email alerts, and field updates• Assisted senior program management in fast paced and rapidly evolving Cloud solutions organization.

Relevant Coursework:-Model optimization (Excel Solver/Analytic Solver Platform)-Database development (SQL/Oracle)-Big Data Analytics (R. Hadoop, Scala, Sqoop, Spark, Hive, Flume, Impala)-Data Mining (Machine Learning, SAS Enterpriseminier)-Predictive Analytics (SAS Enterpriseminer, IBM SPSS, Minitab)-Artifical Intelligence in Business (Python, TensorFlow)-Information Systems Development (Azure, Data Visio, Workflows, SDLC, Microsoft Project)

• Part of Building design and process flow.• Worked on Data migration through Data Loader and Import wizard.• Developed Apex Classes and Visualforce pages for custom promoting pages where different people have different UI and functionalities.• Developed custom Work Flows, Process Builders.• Designed and configured various Reports as per the requirements • Developed custom Email Templates.• Worked on Deployment activities.

• Responsible for managing Google Adword accounts of the clients and assure improved conversions• Build strategies to drive online traffic on the Clients’ website.• Tracking conversion rates and making improvements of the website.• Developing and managing digital marketing campaigns• Utilizing a range of techniques including paid search and PPC.• Overseeing the social media strategies for the client.• Managing online brand and product campaigns to raise brand awareness.• Create website on devhub, Wix & wordpress, increase organic traffic to websites by improving SEO

• Look after client engagement & strategic consulting in digital marketing space• Responsible for coordinating the communication internally with stakeholders• Recommend, implement and maintain operations’ workflow• Coordinate presentations, conferences & events• Increased LeadManager Application install by 38%