Managing Ground Operations at Delhi Airport

• Responsible for customer and baggage services and timely departure of all flights with the help of strong employees’ team.• Responsible for daily flight handling up to 65+ flights, as per complete DCS formalities, heading Delhi, it being the hub of the airline with maximum no. of departures in the entire network.• Responsible for being in the panel of recruitment and assist H R in talent acquisition.• Responsible for working out suitable shift pattern to get maximum output from… Show more • Responsible for customer and baggage services and timely departure of all flights with the help of strong employees’ team.• Responsible for daily flight handling up to 65+ flights, as per complete DCS formalities, heading Delhi, it being the hub of the airline with maximum no. of departures in the entire network.• Responsible for being in the panel of recruitment and assist H R in talent acquisition.• Responsible for working out suitable shift pattern to get maximum output from limited staff strength while allocating manpower as per nature, quality and quantity of workflow.• Responsible for operational planning during IROP and handling leave administration and managing cross functional teams with synergy towards the organizational goal.• Responsible for understanding and meeting training needs &requirements to improve soft skills.• Responsible for achieving targets –‘Customer Service’ & ‘On-Time Performance’ through team work and identifying problem areas/erring staff for non compliance through RCA and correcting them through counseling and briefing.• Responsible for vendor management, having an oversight of their shift patterns, reporting and functionality towards the contribution of an efficient hassle-free service to customers.• Responsible for briefing and mentoring team to handle special handling profile customers.• Responsible for service recovery of irate customers for service failures and deficiencies.• Responsible for attaining high service rankings amongst other stations in the network by striving the team towards reducing complaints and maximizing appreciations through staff welfare.• Responsible for working closely with Govt. & industry organizations like DIAL, BCAS, DGCA, etc. Show less

Representing the face of company as one of the representative at the station for all functional operations assuring and ensuring smooth and issue free handling. Have handled international departures, when in operations, as per DCS formalities.Responsible for quality performance at the station as a leader.Appraising staff and motivating the team for all functions.Handling and launching the station with monitoring and guiding for all the process from construction… Show more Representing the face of company as one of the representative at the station for all functional operations assuring and ensuring smooth and issue free handling. Have handled international departures, when in operations, as per DCS formalities.Responsible for quality performance at the station as a leader.Appraising staff and motivating the team for all functions.Handling and launching the station with monitoring and guiding for all the process from construction to the inauguration of the flight.Responsible for being the Shift In charge: Allocation of manpower in the shift as per nature, quality and quantity of workflow Conduct Pre flight checks i.e.counters,guest manifest, special handling guestsConduct briefing and de-briefing covering the daily flight information, new circulars, new and on-going marketing campaigns, service deficiencies etcCheck post flight messages and initiate actionsEnsure maintenance of proper flight papers : File delay report, guest loads etcExcellent appreciation of airline processes, systems and procedures Show less

Customer handling with DCS procedures.Checking in, assisting, and providing guidance with warmth of hospitality.VVIP, VIP, CIP handling from checking till their boarding of aircraft.Working efficiently on the check in-system ACSI.Working knowledge of reservation system SABRE.Motivating staff and exhibiting all qualities of a leader.Worked with the RAMP UNIT. Specialized cell where I had to supervise the departure of the flight, taking care of… Show more Customer handling with DCS procedures.Checking in, assisting, and providing guidance with warmth of hospitality.VVIP, VIP, CIP handling from checking till their boarding of aircraft.Working efficiently on the check in-system ACSI.Working knowledge of reservation system SABRE.Motivating staff and exhibiting all qualities of a leader.Worked with the RAMP UNIT. Specialized cell where I had to supervise the departure of the flight, taking care of important aspects like passenger safety, aircraft safety, offloading and on loading of cargo, disembarkation and boarding of passengers and most importantly, whole process in a stipulated time.Knowledge of fares and ticketing. Show less