CRM Architect specialised in the Banking & Telecom domains. I bring expertise in crafting tailored solutions that enhance customer & business engagements & drive operational efficiency.- With over 13+ years of experience, specialising in Banking and Telecom CRM solutions.- Currently serving as a System and Solution Architect for composing component as well as enterprise solutions around Salesforce and Siebel CRM ecosystem.- Collaborate closely with business & technology stakeholders to create clear architectural representations & artifacts.- Certified as a Salesforce Admin, Platform Developer 1, OCI Associate Architect, and Architect Professional.- Proficient in technology & platform integrations, using GraphQL, RESTful APIs, SOAP WS, JMS, MSMQ & Kafka and more.- Experienced in Banking verticals like Onboading, KYC, Mortgage, Servicing, Digital Enablement, etc.- Experienced in Telecom OSS and BSS, developing order management, service request, Digital Self Serve capabilities, MNP and more.Committed to leading digital initiatives that enhance customer experiences through technological innovation.Open to connect and unlock new possibilities to delivered tangible value across diverse sectors.