My experience of 23+ years spans around Customer Relationship/Operations Management for Wealth Management (Mutual Funds, Annuities), Reinsurance (P&C), Insurance domain (Group Life, Life & Annuities) and Defined Benefit and Contributions (DB &DC). I have also been involved in Training & Development, Re-engineering Projects, Business Strategy, Data Analysis and Business Process Management with responsibilities spanning Leading Strategic Initiatives, Project Management and People Management. I am Masters in Business Administration and Six Sigma Green Belt Certified.I am proficient in leading large teams for successful operations with experience of developing service standards and meeting service levels for business excellence. Played a key role in building functional and operational road maps, defining process metrics, strategizing new practices and enhancing team performance to re-assure business standards across assignments-CertificationsLOMA 281Six Sigma Green Belt CertifiedLean CertifiedAAPA 273 - Annuity PrinciplesAAPA 283 - Marketing, Distribution, and Uses of AnnuitiesLevel 303 (Annuity Systems and Administration). Certification in Project Management (CIPM) CertifiedFINRA National Association of Securities Dealers – USA – Series 6Key Strengths:BPO Operations Management, Process Management / Transition, Knowledge Transfer Excellence, Re-engineering, Client Relationship Management / NPS, Quality / Six Sigma, Business Analytics, Policy Owner Services, TPA Management