Amit Kharbanda Email and Phone Number
Amit Kharbanda work email
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Amit Kharbanda personal email
Over 20 Plus years’ experience in the areas of Service Delivery , Service operations ,MIS, IDS ,Operations, Client Servicing ,Quality Assurance and Team Management in Service industry. Proficient in managing & leading team for running successful process operations & experience of developing procedures, service standards for business excellence. Demonstrated experience in practical implementation. Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development.
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Service Delivery ManagerCsc Nov 2010 - PresentNoidaWork Experience Present Working with CSC From: - November -01st 2010 to till date (5.9 Yr) as a Manager Service Delivery Job Profile Involves.Zurich Financial Services ASP • Ensure delivery reporting requirements for EMEA(Europe Middle East Africa) which helps us tracking our SLA and KPIs and identify improvement areas .• Integration of the reports into repeating delivery schedule and your flexibility to implement report enhancements.Zurich Finalcial Services ISP ( Incident Management and Problem management) • Ensure delivery reporting requirements, such as the Major Incident Management and Problem Management report which helps us tracking our KPIs and identify improvement areas• Steering Committee Report, which helps us delivering overall visibility of our current state of service delivery to our Process Steering Board• Weekly and monthly reports, is used as an input to the weekly & monthly Service Level Management Scorecard -
Senior LeadHcl Technologies Feb 2003 - Oct 2010Noida Area, IndiaHCL Technologies – Duration - Joined HCL in Feb 2003 – till October 15 2010 (7.9Yrs)HCL has been a consistent performer in the global information technology market for more than 30 years because of the balance and business diversity it maintains in its service offerings, geographic reach and industry markets. Role: Senior Team Leader (Management Information System, IDS and WFM)• Report designing & analytics delivery to the operations and client on Daily or Weekly basis• Apart from report generation, all Target revisions, IDs Management , Real Time Monitoring is being taken care by the MIS team• Managing IDs for almost 3000 people on 26 applications used by BT (Client) Designed ID application for operations (Interface between operation and ID Team). -
It Support ServicesMinerva Telelinks Jan 2002 - Oct 2002Delhi OkhlaMinerva Telelinks - Senior Executive Operations (0.9 yr) Jan 2002- Sep 2002 Job Responsibilities:• Daily Service schedules to provide the accurate service level and also analyzing reports associated to Service Level Agreement on the Account.
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FacultyWebcom Technologies Jan 2000 - Jan 2001DelhiWebcom Technologies - Faculty (1 Yr) Jan 2000 – Jan 2001Job Responsibilities:• Carried out the responsibility to train associates on various technologies and product knowledge. also responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining, addressing complaints and resolving problems.
Amit Kharbanda Skills
Frequently Asked Questions about Amit Kharbanda
What company does Amit Kharbanda work for?
Amit Kharbanda works for Csc
What is Amit Kharbanda's role at the current company?
Amit Kharbanda's current role is Service Delivery Manager Computer Science Corporation.
What is Amit Kharbanda's email address?
Amit Kharbanda's email address is am****@****o.co.in
What skills is Amit Kharbanda known for?
Amit Kharbanda has skills like Service Delivery, Transition Management, Team Management, Bpo, Sla, Outsourcing, Vendor Management, Integration, Crm, Incident Management, Management, It Service Management.
Who are Amit Kharbanda's colleagues?
Amit Kharbanda's colleagues are Jenny Devaux, Sharath Jonnalagadda, Zara Rabnawaz, Daren Mcaulay, Kim Brayton, Sivashanmugam Kamalakkannan, Faisal Ali Khan Sheikh.
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