 Revenue Operations - Monitoring & Driving Vertical Revenue Forecast  Sales Operations - Monitoring & Driving Vertical Sales Forecast  Gross Margin Operations - Streamlining and improving operational efficiency Delivery Excellence: Ensuring high-quality service delivery through various KPIs P&L & Budget Monitoring and Control: Managing financial aspects of the operations Backend Support Systems: Ensuring the smooth functioning of support systems Driving &… Show more  Revenue Operations - Monitoring & Driving Vertical Revenue Forecast  Sales Operations - Monitoring & Driving Vertical Sales Forecast  Gross Margin Operations - Streamlining and improving operational efficiency Delivery Excellence: Ensuring high-quality service delivery through various KPIs P&L & Budget Monitoring and Control: Managing financial aspects of the operations Backend Support Systems: Ensuring the smooth functioning of support systems Driving & Evaluating KPIs: Setting and monitoring key performance indicators Supporting DSO (Days Sales Outstanding): Ensuring DSO is maintained as per set targets Show less

Governance & Executive Reporting, Financial ManagementExtensive engagement with multiple Indian & European vendors for timely resource fulfillment.Additional responsibility of managing Technical competencies for Salesforce, Mulesoft, ServiceNow, Microsoft - Dot Net & SharepointLed ISO 9001:2015 certification for the center as Management Representative.

 Custodian of Group BSC & close Monitoring of group performance on Key Parameters Extensive interactions with Leadership Team on business performance, process related issues, Customer Satisfaction etc. Driving Top Line growth initiatives across accounts Customization and monitoring of Governance processes Monitoring of Communication & Escalation flows  Ensured financial health of the Programs meets the planned objectives through Reporting and Analysis Handled a… Show more  Custodian of Group BSC & close Monitoring of group performance on Key Parameters Extensive interactions with Leadership Team on business performance, process related issues, Customer Satisfaction etc. Driving Top Line growth initiatives across accounts Customization and monitoring of Governance processes Monitoring of Communication & Escalation flows  Ensured financial health of the Programs meets the planned objectives through Reporting and Analysis Handled a team of multiple PMO Managers Show less

 Plan, Develop and implementation of Governance processes  Reporting Financial Status and Analysis Stakeholder Management  Track business growth through Scope Enhancement Control on resource utilization trend based on Demand Forecast Driving Monthly Steering Committee meeting, preparation of the report, tracking of action items till closure  Driving various initiatives to improve delivery wrt Quality/Schedule/Cost.

 Developed Processes for Resource allocation Governance and Program Monitoring Budgeting and control on Project Cost of multiple group accounts Approving Authority for Project resource allocation and onsite travels Mentoring and managing resourcing SPOCs from different BUs  Group SPOC to executive management of Tech Mahindra

 Developed processes for Program monitoring and Governance Ensured Financial Health of the Program meets the Planned Objectives Extensive involvement & interaction with clients at senior level for relationship management. Regularly interact with clients on process related issues, SLAs and tried to achieve client satisfaction by enhancing performance and ascertain areas of potential dissatisfaction

Worked as Business Manager – BSS Global SI & Consulting GroupManaged RFPs/RFIs and submitted proposals for various accounts in Middle East/Africa/Europe region

Pre-sales Europe