1. DIRECTOR @ SERENA ENT LTD.(FREELANCER – Sales and Revenue Analyst & Management for Ecommerce Business, Stores and Hoteliers)- Ecommerce model like Drop Shipping, Private Labelling, Wholesale, Retail and Online Arbitrage, Product Hunting, Data Analytics, Ad and Online Store Manager, Branding, and more ) Feb-17 to Current.

Key responsibilities:Analysing booking patterns and market trendsMonitoring competitor performanceEffective yield managementInitiating promotions to generate business at key timesForecasting revenue performanceLiaising with the sales teams, reception and the general managerCreate and maintain a 13 month rolling demand calendar.Provide weekly dynamic forecast of expected results, variances and budget comparisons.Manage and oversee strategy for all 3rd party distributionAnalyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.Ensure all related systems are configured correctly, validated and working to full capacityOversee and audit the standards and operations of the reservations department.Ensure web site booking process is maintained up-to-date and functional.Ensure hotel personnel is fully competent in the use of all systemsWork in liaison with hotel sales and reservations departments as a team.Regularly check the input and the quality of data (segmentation, denials tracking, etc…)points.Conduct quarterly property performance review and develop strategic and tactical actionResponsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing conceptsEvaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, groups).Reduce the cost of distribution by finding new less expensive means of delivering businessPrepare outline for and support the annual revenue budget process.Advice and coach the client in other operational areas.Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas.Any other reasonable requests made by management.

* Supervise front office operations during assigned shift including: 1) Maintenance of guest information 2) Maintenance of information about local events and Market. 3) Compile occupancy statistics 4) Supervise bookings 5) Assisting with serious complaints. 6) Manage 3rd party, OTA and Corporate etc.. 7) Processing and Managing Invoices and Aged Debtors. * Supervise cashiering activities during shift including: 1) Cash handing and banking procedure 2) Dealing with irregular payments 3) Instructing staff in credit policies and facilities 4) Instructing staff in cash security procedures 5) Carry out debtor controlManaging the hotel, carry out day to day duties, delegating task, Running shifts and ensure smooth running of department. Maintaining professional appearance of the reception with a focus of customer hospitality and service, working with concierge team to ensure guest request are met, Providing excellent and welcoming first impression, addressing telephone queries, administering all reservation, cancellation and no show, cashing up, banking and auditing. Also responsible for accounting and Administration.

Responsibilities includes managing the staff, look after the guest satisfaction, resolving customer issue, concern and complaints, efficiently running a Breakfast, Lunch and Dinner shift, team development, inventory and providing with excellent customer service and oversee day to day dining facilities.To implement the consistent delivery of superior customer service through the Customer Service Programme.To ensure that the department creates a professional impression to customers and team members.To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.To assist with stock-takes where required.To follow procedures for food and beverage controls at all times.To assist with maintaining and improving departmental operating standards.To ensure charges are raised for services provided in event services department on your shift in accordance with hotel and company procedures.

Reception: - Registering guest on arrival, Processing departure, making reservation, Assisting with all their request, concern, resolving guest complaints and issue, Maintaining professional appearance of the reception with a focus of customer hospitality and service, working with concierge team to ensure guest request are met, Proving excellent and welcoming first impression, addressing telephone queries, administering all reservation, cancellation and no show, cashing up, banking and auditing.F&B: - Responsibilities includes managing the staff, look after the guest satisfaction, resolving customer issue and complaints, running a Breakfast, Lunch and Dinner shift, team development, inventory and providing with excellent customer service and oversee day to day dining facilities..