1) Landmark Group (Honda, Volkswagon & Mercedez car dealer-All Gujarat) (15th July 2006 to present)Duration: - 15TH July 2006 to Present Automark Motors Pvt. Ltd.-Ahmedabad (Volkswagen cars India Pvt. Ltd. dealer As “SR.MANAGER-SERVICE”(01st July 2012 to Present) 1st April 2016 to Present as Senior Manager-Service 1st April 2013 to 31st March 2016 as Manager-Service 1st July 2012 to 31st March 2013 as Asst. Manager-Service Significant Responsibilities:-• Revenue Monitoring & Expense monitoring on daily / weekly/ monthly/ yearly basis.• Review the year and summarize successes, and fails. Pay special attention to the goals agreed upon for the year. • Establish goals for the year ahead.• Participate in the annual company roadmap meeting.• If you have budget authority, prepare your department budget for the next year.• • Schedule Quarterly Reviews for each Technician in the second week of the quarter.• Prepare each Technician's Quarterly Review including their new Quarterly Goals.• Plan and, if possible, schedule any training for the technicians.• Customer Concern Closure• Administer CSI in-dealership Survey• Technical Training analysis as per business plan• Dealer certification parameter analisis. • Customer satisfaction level analysis• Monitor customer satisfaction trend• Increased Customer Retention• Improve customer loyalty and referrals• Maintain high standards of house keeping• Assist in CRM activities• Maintain good relation with exist customers• Conduct customer events/ clinics• Increase CSI/SSI

 Landmark Automobiles Pvt. Ltd.-Ahmedabad (Honda cars siel cars dealer. As “ASST. MANAGER-SERVICE”(01st July 2006 to 30TH June 2012)01st April 2010 to 31st June 2012 as Asst. Manager – Service1st April 2008 to 31st March 2010 as Team Leader –Service advisor (Front Office)1st April 2007 to 31st March 2008 as Sr. Service Advisor1st July 2006 to 31st March 2007 as Service Advisor Significant Responsibilities:-• Manage my team member & work with & revenue generation with them.• Receiving & delivery of the vehicles.• Handling the group of technicians including painting, denting, servicing as well as washing of the cars.• Execute whole car while is coming for a service as well as general repair work.• Identification and explanation of work to customer.• Cost analysis of work repairing jobs.• Review of work cost and part estimation.• Approval of work cost and part estimation.• Design the follows of work repairing jobs.• Assessment of work repair with trial & checks• Customer interaction and support to explain work and its repairing process.• Customer interaction and support to provided status of car repairing process.• Customer Handling• Customer Approval• Customer Convincing

Asst General Manager at landmark automobiles pvt ltd.

Service Manager

as SERVICE ADVISORDuration: - 1st December 2003 to 30th June 2006• Handling a group of 25 body & paint technician as well as servicing & washing of cars.• Estimation: To prepare estimate on company provided software on computer.• Insurance Claim Procedure : a) Preparation of claim Documents• b) Intimation• Assessment: To attend the surveyors, finalize the labour charges with them.• Job Allocation: 1> to allot the job to the technicians and keep a watch on repair progress.• To take initiative to increase productivity.• Final Inspection: to check the vehicle for quality repair, quality paint.• Handling the customer complaints and satisfy their requirements accordingly.

• Handling the customer complaints and satisfy their requirements accordingly.• Handling whole workshop & body shop workshop & PDI department.• Co coordinating with the principal company for various types of reports, which helps them to analyses about the job flow in our workshop.• Send report to Tata Motors Ltd. As per their requirements.• Also looking after body and paint job works.• Responsibility of looking after total accident job and co ordination with Insurance Co.’s surveyors for the claim.• Also looking warranty claims.• To train newly joined technician.• Customer relation & satisfaction.• To take initiative to increase productivity and profitability of workshop labour.

• Handling body paint workshop• Job Allocation to allot the job to the technicians and keep a watch on repair progress.• Final Inspection: to check the vehicle for quality repair, quality paint.• Training under service advisor • Insurance Claim Procedure : a) Preparation of claim Documents• b) Intimation(Technician) 01st April 2001-30th June 2001.• Solving the major problem of the car.5) Kiran Motors Pvt. Ltd. (Maruti Dealer)(Service Advisor) 01st November 2000-31st March 2001.• Receiving & delivery of the vehicles.• Execute whole car while is coming for a service as well as general repair work.• Customer interaction and support to explain work and its repairing process.• Customer interaction and support to provided status of car repairing process. (Technician) 01st May 2000-31st October 2000.• Solving the major problem of the car. (Technician) 01st May 1997-31st October 1998.• Solving the major problem of the car.Computer Proficiency:Operating System:MS-DOS, Windows-XP, Windows-VistaMS Office (MS-Word, Excel, Powerpoint)Auto CAD, E-mail & Outlook ACADEMIC QUALIFICATION Degree Month & Year ofPassing Percentage/ Grade Points Name of University S.S.C March1993 78% Gujarat Secondary Board, GandhinagarH.S.C. MARCH 1995 PASS Gujarat Higher Secondary Board, GandhinagarDIPLOMA IN MECHANICAL ENGINEERING October 1998 1st Class Technical Examination BoardDiploma in Automobile Engineering October 2000 1ST CLASS WITH DISTICTION (Ranking 3rd in T.E.B.) Technical Examination Board

• Receiving & delivery of the vehicles.• Execute whole car while is coming for a service as well as general repair work.• Customer interaction and support to explain work and its repairing process.• Customer interaction and support to provided status of car repairing process. (Technician) 01st May 2000-31st October 2000.• Solving the major problem of the car. (Technician) 01st May 1997-31st October 1998.• Solving the major problem of the car.