Amit Kumar Email & Phone Number

-• Leading business operations, directed a team, and implemented marketing strategies to reach customers in the construction, mining, and irrigation sectors.• Managing service operations, parts marketing, competency development, warranty, and annual contracts, resulting in improved customer satisfaction and loyalty.• Currently driving Profit Centre Operations for volvo dealership, involving Sales, After-sales Service Operations, Commercial Functions, Business Development, Customer Relationship Management and Administration• Setting business direction, formulating business plans & strategies for reaching out to unexplored customer segments• Conceptualising & implementing customer oriented services plans, policies & procedures for the workshop • Identifying changes in industry and contributing to strategic inputs on marketing strategies to be implemented to produce “sustainable” revenue growth; building & expanding base of key accounts across new geographical areas • Capturing customer voices and identifying scope of service performance & technical improvements; tracking results of visits at customer's end to evaluate their issues and identify scope of performance improvements• Ensuring effective hiring, orientation, training, development and retention of sales staff; displaying a dynamic leadership style to motivate and empower a team to ensure successful launch of new products

Listed skills include Gd&T, Solidworks, Industrial Engineering, Lean Manufacturing, and 27 others.