With roughly 20 years of work experience in the finance and technology sectors, I am an observability and IT monitoring SME at BlackRock, the world's largest asset manager. I lead and manage the enterprise level observability, IT infra/app monitoring, and capacity planning under the SRE umbrella, ensuring the reliability and performance of critical systems and services.I have a strong background in ITSM principles, disaster management, project management, and IT audit, having worked with top asset managers and investment banks in the past. I am certified as a PMP, an Azure administrator, and an Openstack administrator, and I have a keen interest in cloud computing and its applications. I am also a social entrepreneur who believes in using technology to create positive social impact.