Head Of Customer Support Operations
Current
Aug 2022 - Present
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Amit Kumar Email & Phone Number
Head of Customer Support Operations @ Rotimatic | Enabling Great Customer Experience (CX) through Customer Support
at
Rotimatic
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Customer Support Operations @ Rotimatic | Enabling Great Customer Experience (CX) through Customer Support
Location
Gurugram, Haryana, India
Company size
Who is Amit Kumar? Overview
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Quick answer
Amit Kumar is listed as Head of Customer Support Operations @ Rotimatic | Enabling Great Customer Experience (CX) through Customer Support at Rotimatic, a with 70 employees, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Amit Kumar.
Amit Kumar previously worked as Head of Customer Support Operations at Rotimatic and Senior Manager Operations at Maxicus. Amit Kumar holds Bachelor Of Commerce - Bcom, Accounting And Finance from Delhi University.
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Rotimatic
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Profile bio
About Amit Kumar
I am a customer support leader with over 18 years of experience in delivering excellence and driving business growth in various contact center environments. As the Head of Customer Support Operations at Rotimatic, I oversee the global operations of the company's customer support function, ensuring high-quality service and customer satisfaction across all channels and regions.My core competencies include process improvement, cost management, project management, operational and quality expertise, analytical logic, and inside sales. I hold a PMP certification and a Six Sigma Green Belt, and I am always eager to learn new skills and explore new challenges. I have a proven track record of enhancing operational efficiency, managing budgets and resources, overseeing complex projects, designing and implementing growth initiatives, creating and converting opportunities, and establishing and sustaining profit centres. I value innovation, integrity, and results-driven work, and I strive to contribute to the success and vision of the organization I work with.
Listed skills include Team Management, Operations Management, Customer Service, Management, and 19 others.
Current workplace
Amit Kumar's current company
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Rotimatic
11 roles
Amit Kumar work experience
A career timeline built from the work history available for this profile.
Senior Manager Operations
May 2022 - Aug 2022
Process Manager
May 2021 - May 2022
Operations Manager
Shiraan Business Solutions
Nov 2015 - May 2021
Deputy Manager Operations
Managing Credit and Collection activities for a telecom giant of India for 6 circles. Total capacity and business delivery for 300 seats.Strategy and business inputs fir improvement and enhancement of Delivery balancing the same with profitability.
Oct 2012 - Nov 2015
Senior Team Leader - Ops
RAMPgreen Solutions is the new name for vCustomer Services India Pvt. Ltd.
Feb 2012 - Aug 2012
Senior Team Leader
Currently i m responsible for the Operations of the whole project. This includes Client Interaction, Performance Management,Expectation / orientation setting for Team Leaders and their Team Members, Productivity Monitoring, Analysis basis data available, Process modulation for better customer service delivery and efficiency of operations.
Oct 2011 - May 2012
Team Leader (Ops)
The responsibilities included, Performance & productivity management of Team Members aligned with me keeping People development and grooming as a goal. In addition to this key project deliverables were also to be met and achieved by me which included KPI's like shrinkage, attrition, daily login count.
Aug 2010 - Oct 2011
Team Leader (Ops)
The responsibilities included, Performance & productivity management of Team Members aligned with me keeping People development and grooming as a goal. In addition to this key project deliverables were also to be met and achieved by me which included KPI's like shrinkage, attrition, daily login count
Feb 2009 - Aug 2010
Customer Service Team Lead
Aug 2006 - Feb 2009
Customer Service Representative
Nov 2005 - Aug 2006
Team & coworkers
Colleagues at Rotimatic
Other employees you can reach at zimplistic.com. View company contacts for 70 employees →
AU
Aj Ugjoc
Colleague at RotimaticPhilippines
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AK
Apurva Kalgutkar Shenoy
Colleague at RotimaticMumbai, Maharashtra, India
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JA
Jireh Alexander Duran
Colleague at RotimaticDumaguete, Central Visayas, Philippines
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SP
Sơn Phùng
Colleague at RotimaticHo Chi Minh City, Vietnam, Viet Nam
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DJ
Deepak Jadon
Colleague at RotimaticGurgaon, Haryana, India
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PJ
Priyal Jain
Colleague at RotimaticBengaluru, Karnataka, India
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DL
David Lopez
Colleague at RotimaticBarranqueras, Chaco, Argentina
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MS
Mico Samson
Colleague at RotimaticSiquijor, Central Visayas, Philippines
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MF
Miftah Fa.
Colleague at RotimaticKecamatan Tanah Jawa, North Sumatra, Indonesia
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JJ
Jireh Joseph Sabanal
Colleague at RotimaticDumaguete, Central Visayas, Philippines
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Aj Ugjoc
Colleague at RotimaticPhilippines
View →
AK
Apurva Kalgutkar Shenoy
Colleague at RotimaticMumbai, Maharashtra, India
View →
JA
Jireh Alexander Duran
Colleague at RotimaticDumaguete, Central Visayas, Philippines
View →
SP
Sơn Phùng
Colleague at RotimaticHo Chi Minh City, Vietnam, Viet Nam
View →
DJ
Deepak Jadon
Colleague at RotimaticGurgaon, Haryana, India
View →
PJ
Priyal Jain
Colleague at RotimaticBengaluru, Karnataka, India
View →
DL
David Lopez
Colleague at RotimaticBarranqueras, Chaco, Argentina
View →
MS
Mico Samson
Colleague at RotimaticSiquijor, Central Visayas, Philippines
View →
MF
Miftah Fa.
Colleague at RotimaticKecamatan Tanah Jawa, North Sumatra, Indonesia
View →
JJ
Jireh Joseph Sabanal
Colleague at RotimaticDumaguete, Central Visayas, Philippines
View →
2 education records
Amit Kumar education
Bachelor Of Commerce - Bcom, Accounting And Finance
Education record
FAQ
Frequently asked questions about Amit Kumar
Quick answers generated from the profile data available on this page.
What company does Amit Kumar work for?
Amit Kumar works for Rotimatic.
What is Amit Kumar's role at Rotimatic?
Amit Kumar is listed as Head of Customer Support Operations @ Rotimatic | Enabling Great Customer Experience (CX) through Customer Support at Rotimatic.
Where is Amit Kumar based?
Amit Kumar is based in Gurugram, Haryana, India while working with Rotimatic.
What companies has Amit Kumar worked for?
Amit Kumar has worked for Rotimatic, Maxicus, Teleperformance, Shiraan Business Solutions, and Vertex Customer Management India Pvt. Ltd.(An Altruist Group Company).
Who are Amit Kumar's colleagues at Rotimatic?
Amit Kumar's colleagues at Rotimatic include Aj Ugjoc, Apurva Kalgutkar Shenoy, Jireh Alexander Duran, Sơn Phùng, and Deepak Jadon.
How can I contact Amit Kumar?
You can use AeroLeads to view verified contact signals for Amit Kumar at Rotimatic, including work email, phone, and LinkedIn data when available.
What schools did Amit Kumar attend?
Amit Kumar holds Bachelor Of Commerce - Bcom, Accounting And Finance from Delhi University.
What skills is Amit Kumar known for?
Amit Kumar is listed with skills including Team Management, Operations Management, Customer Service, Management, Client Service Oriented, Team Leadership, Service Delivery, and E Commerce.
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