Amit Kumar Email & Phone Number

Jakarta, Indonesia

Greater Jakarta Area, Indonesia

Greater Jakarta Area, Indonesia

• Leading the E2E BCCS solution design team.• SME and solution lead for CRM Application (Siebel).• Meeting with client and third parties for complex requirement discussions.• Brainstorming with all application SME to finalize the feasibility study of the requirement• Preparing the Requirement Analysis and the solution design/Interfaces design document.• Conducting KT for requirements to other stake holders i.e. testing team, development team and enterprise architect team.• Reviewing the requirement analysis and the solution design prepared by peers.• Conducing research and analysis for the best solution fit for the requirement.• Preparing the Low Level Design document for Siebel and providing KT for the same to the Siebel developers.

Greater Jakarta Area, Indonesia

• Providing feasibility study of the requirement.• Discussion with E2E applications integrating with Siebel to finalize the integration approach.• Making LLD and Development of all Siebel related requirements which were divided into following broad categories: Order Management Account Management Service Request and Trouble Ticket Management Partner Management Number Management Siebel CTI –Avaya Integration Siebel email Integration • Responsible for maintaining and managing the development and test environments for Siebel.• Ensuring that deadlines for all Siebel deliverable are met.• Providing support to production team to troubleshoot production issues and fine tune processes for better throughput.• Providing support to development and testing teams.

Greater Jakarta Area, Indonesia

• Lead the E2E BSS Operations team which includes the following applications Siebel eCommunications (CRM) Siebel eCommunications (RMS, Number Management System) Clarity (Provisioning System) TIBCO (Middleware Application) USSD (6Dee) Notification Server (6Dee) Voucher Management System(Elitecore)• Help the team in troubleshooting complex issues and automations for operational tasks• Manage the SLA for the team and ensure 100% availability of all the applications.• Support in Siebel development activities and automation of operational tasks in case of resource crunch.• Mange roaster for the team.• Conducting technical interviews for new resource requirements in the BSS application operations support team.• Conduct periodic review of the applications and suggest changes to improve performance.• Support the operations team to carry out daily activity in case of resource crunch.

Greater Jakarta Area, Indonesia

• Leading Siebel Production support team providing 24*7 L3 support for CRM and operations for RMS.• Troubleshooting complex production issues in Siebel Application and Oracle database.• Involved in Quality process and have a good knowledge of the SDLC Life Cycle.• Manage all SLA of the CRM and RMS team ensure 99.99% availability of the Siebel Application.• Involved in Code Review process to identify any performance bottlenecks.• Performing deployment and maintenance activities in absence of the Siebel Administrator (backup for Siebel administrator)• Attend weekly meeting with Supply chain management and Customer Operations team of the client to discuss their key issues and propose resolution of the same.• Mange roaster for the team.• System performance analysis, performance tuning and capacity planning for Siebel application.

Pune Area, India

• Siebel development in RMS, Bulk process, Service Request and Account Management module in Siebel.• Making pl/sql procedures and shell script for EIM automation.• Siebel Data layer, business layer and UI layer configurations.• Integration though EAI HTTP transport and Workflow process.• Design of bulk process module.