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Amit Kumar is listed as WFM Analyst at CAPITA at Capita, a company with 20136 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Amit Kumar.
Amit Kumar previously worked as Workforce Management Analyst at Capita and Customer Service Associate at Wipro. Amit Kumar holds Bachelor Of Commerce - Bcom, Marketing from University Of Pune.
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Self-starter with strong expertise in data management & business planning skills, almost over a decade of contact centre industry experience and 10 years in Workforce Management capacity. I started to work in the call centre industry where I joined as an Executive. I moved to the Operations Support Field and took my first stint as a Planning Executive for 3 years. After getting promoted as Business Planning Analyst I have been exposed to different fields of Workforce Management including Forecasting, Scheduling, Seat Planning, Capacity Planning & Monthly incentive files.
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Pune, Maharashtra, India
Creating weekly Capacity/Recruitment Plans, Seat Plans, FTE Plans.Managing the Monthly Bonus files of the staff.Creating excel based Dashboards for various accounts within the organization.Creating automated reporting tools.Mapping client's requirements and coordinating in developing and implementing processes in line with preset guidelines.Monitoring the.
Pune, Maharashtra, India
Handled Credit Card accounts over chat.Helped customers with various complaints, requests and queries about their accounts.Achieved the targets for all the parameters (Quality, C-sat, A-sat, Resolution and AHT) consistently.
Pune, Maharashtra, India
Received incoming calls from the customers of FIAT.Provided on road assistance to the customers at the time of breakdown of FIAT vehicles.Worked on SIEBEL (CRM) for FIAT.Achieved “Star of the Month” for top PMI scorer in the process.
Other employees you can reach at capita.com. View company contacts for 20136 employees →
Tim Robinson
Colleague at Capita
Greater Glasgow Area, United Kingdom
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GT
Grahame Turner
Colleague at Capita
Belfast Metropolitan Area, United Kingdom
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YD
Yonela Dubeni
Colleague at Capita
City Of Cape Town, Western Cape, South Africa, South Africa
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NE
Natalie Evans
Colleague at Capita
Barnsley, England, United Kingdom, United Kingdom
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SL
Sujata Lakshmi
Colleague at Capita
Irvine, California, United States, United States
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FW
Francis Wilkins
Colleague at Capita
South Croydon, England, United Kingdom, United Kingdom
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JT
James T.
Colleague at Capita
Greater Sheffield Area, United Kingdom
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SK
Skamran Kamran
Colleague at Capita
Blackburn, England, United Kingdom, United Kingdom
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JA
Jafir Ahmed Loladia
Colleague at Capita
Mumbai, Maharashtra, India, India
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CS
Carly Southern
Colleague at Capita
Coventry, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Amit Kumar works for Capita.
Amit Kumar is listed as WFM Analyst at CAPITA at Capita.
Amit Kumar is based in Pune, Maharashtra, India while working with Capita.
Amit Kumar has worked for Capita, Wipro, and Tata Business Support Services Limited(Serwizsol).
Amit Kumar's colleagues at Capita include Tim Robinson, Grahame Turner, Yonela Dubeni, Natalie Evans, and Sujata Lakshmi.
You can use AeroLeads to view verified contact signals for Amit Kumar at Capita, including work email, phone, and LinkedIn data when available.
Amit Kumar holds Bachelor Of Commerce - Bcom, Marketing from University Of Pune.
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