 Maintaining Master destination list for all valid and invalid code on which COLT use to send traffic.• COLT is a telecom based company, so preparing the Master code based on which entire traffic is routed is one of the critical task. As the task involve a lot of analysis of dialing digits, whether a new digits is opened or closed, which operator own the number range. This is purely used to maximize the revenue and reduce the cost of traffic termination. Prepayment & Credit Control Management.• One of the finest tool developed to reduce Fraud and to put cash reserve in our account. Billing of wholesale voice is very risky as many times customer refuse to pay their invoice, but if they have prepaid the amount then COLT is at safe position.  Vendor Management.• All the vendor resources related issues were taken care, along with the operational task. Raising of SOW (Statement Of Work) , onboard of vendor resource, arranging proper handover of knowledge transfer for the new resource, assigning day to day activity and tracking the progress. Project Management.• Raising and getting approval of CPA (Capital Project Authorization) .; cost of the project approval from board .This include analyzing the cost of the project including software , hardware and resource cost. Discussion with various teams which are involved \benefited\affected with the project without affecting the time line of the project. Successfully delivered the project for Oracle database 10 to 11 upgrade by reducing the actual cost by 1/5. Loading of tariff in the billing system as per the rates/Price lists received from supplier.• As part of the Voice Trading Operation’s team change in tariff in the billing tool is one of the most important task for revenue generation, as the SLA (service Level Agreement) for this is very low (2hr).Loading of tariff involve analysis of the previous and new tariff.

COLT TELECOM – May 2011 – Till nowColt Telecom is a European major in telecom providing end to end telephony solutions to major enterprises with operations in thirteen European countries including UK, Germany and Switzerland; Customer service.

• Customer service. • Customer relations - handling requests and complaints. • Up selling of products & services. • Routine Front Office Business. • Handling Escalations at first level.• Customer Security Reconciliation monthly basis.• Preparing MIS of refunded amount and adjusted security monthly.