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Amit Kumar is listed as Head of Professional Services - Customer Experience | Contact Centre | Digital Transformation | Strategic Thinker at Telstra, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at team.telstra.com and a matched LinkedIn profile for Amit Kumar.
Amit Kumar previously worked as Head of Professional Services - Customer Experience | Contact Centre | Digital Transformation at Telstra and Engineering Delivery Manager - Customer Experience / Contact Centre at Telstra. Amit Kumar holds Be, Electronics And Communications from Punjab Technical University.
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AeroLeads found 1 current-domain work email signal for Amit Kumar. Compare company email patterns before reaching out.
Amit Kumar is a Head of Professional Services - Customer Experience | Contact Centre | Digital Transformation | Strategic Thinker at Telstra. They possess expertise in genesys framework, genesys wfm, genesys reporting, genesys routing, geeneys outbound and 45 more skills.
Listed skills include Genesys Framework, Genesys Wfm, Genesys Reporting, Genesys Routing, and 46 others.
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A career timeline built from the work history available for this profile.
Sydney, NSW, AU
Amit heads up Professional Services for Telstra’s Customer Engagement portfolio.Amit is responsible for developing and implementing strategies aligned towards delivering end to end solutions that bring CX to life anywhere, at any time and on any device with Telstra’s reliability and security at the core. He leads Go To Market strategy and strategic.
Sydney, NSW, AU
Principle Architect and Consulting for Contact centres on UCCE, UCCX, Genesys and Amazon connect
Macquarie Park, NSW, AU
Solution Architect and pre sales for Contact centres on Genesys, UCCE and UCCX for ANZ bankDevelop technical solutions, architectural designs and costings. Assist in qualifying business opportunities and provide the design authority. Provide the high level engineering, technical and commercial advice and expertise needed to secure new business. Coordinate.
Melbourne, VIC, AU
Was responsible for delivery of multiple brands under Coles umbrella like Kmart, Officeworks, Coles, Liquor land and Myer contact centres. Lead centralisation of Genesys and then upgrade to version 8. Managed the migration of Genesys / PABX environment to UCCE / CUCM version 8 and then the upgrade of UCCE to 8.03 on UCS platform.
Houston, Texas, US
Was looking after multiple Genesys customers and delivery / support for Asia Pacific. I was responsible for business consulting and implementation of projects in the areas of CRM, Call Center, IVR systems and Genesys. During my tenure with Hewlett-Packard, I was leading delivery teams for major banks and telecommunications organisations like Maxis, Celcom.
Was looking after multiple teams and responsible for Genesys delivery & support for Asia Pacific
I was responsible for managing CRM and CTI applications
Other employees you can reach at telstra.com.au. View company contacts →
Heather Rea
Colleague at TelstraActon, Australian Capital Territory, Australia, Australia
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Louise Testen
Colleague at TelstraAdelaide, South Australia, Australia, Australia
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Narelle Devine Csm
Colleague at TelstraCanberra, Australian Capital Territory, Australia, Australia
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Naresh Iyer
Colleague at TelstraGreater Sydney Area, Australia, Australia
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Joju Subash
Colleague at TelstraGreater Melbourne Area, Australia, Australia
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Shankari I-Rajah
Colleague at TelstraGreater Sydney Area, Australia, Australia
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Dorothee Ihm
Colleague at TelstraGreater Sydney Area, Australia, Australia
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Swamesh Rai
Colleague at TelstraMelbourne, Victoria, Australia, Australia
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Paul (Yiqing) Fan
Colleague at TelstraMelbourne, Victoria, Australia, Australia
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Channa Seneviratne
Colleague at TelstraEverton Hills, Queensland, Australia, Australia
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Quick answers generated from the profile data available on this page.
Amit Kumar works for Telstra.
Amit Kumar is listed as Head of Professional Services - Customer Experience | Contact Centre | Digital Transformation | Strategic Thinker at Telstra.
AeroLeads has found 1 work email signal at @team.telstra.com for Amit Kumar at Telstra.
Amit Kumar is based in Greater Melbourne Area, Australia, Australia while working with Telstra.
Amit Kumar has worked for Telstra, Optus, Coles, Hewlett-Packard, and Rhb Bank.
Amit Kumar's colleagues at Telstra include Heather Rea, Louise Testen, Narelle Devine Csm, Naresh Iyer, and Joju Subash.
You can use AeroLeads to view verified contact signals for Amit Kumar at Telstra, including work email, phone, and LinkedIn data when available.
Amit Kumar holds Be, Electronics And Communications from Punjab Technical University.
Amit Kumar is listed with skills including Genesys Framework, Genesys Wfm, Genesys Reporting, Genesys Routing, Geeneys Outbound, Cisco Eim, Cisco Wim, and Ucce.
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