Amit Kumar Email & Phone Number

Sydney, Nsw, Au

Amit heads up Professional Services for Telstra’s Customer Engagement portfolio.Amit is responsible for developing and implementing strategies aligned towards delivering end to end solutions that bring CX to life anywhere, at any time and on any device with Telstra’s reliability and security at the core. He leads Go To Market strategy and strategic business & commercial initiatives.Amit’s strength is his ability to simplify technical complexities and help understand the essential elements that facilitate efficient operational outcomes and customer experience.His portfolio leverages - Engage, Embed, Enhance and Empower to create a culture of excellence that fosters collaboration, innovation, growth and true partnership with his clients.

Sydney, Nsw, Au

Sydney, Nsw, Au

Principle Architect and Consulting for Contact centres on UCCE, UCCX, Genesys and Amazon connect

Macquarie Park, Nsw, Au

Solution Architect and pre sales for Contact centres on Genesys, UCCE and UCCX for ANZ bankDevelop technical solutions, architectural designs and costings. Assist in qualifying business opportunities and provide the design authority. Provide the high level engineering, technical and commercial advice and expertise needed to secure new business. Coordinate the inputs to design and support solution designs. Provide consultancy services through highly developed systems engineering, technical, operational and business expertise.Provide thought leadership, business consulting and future roadmaps for ANZ contact centres.

Melbourne, Vic, Au

Was responsible for delivery of multiple brands under Coles umbrella like Kmart, Officeworks, Coles, Liquor land and Myer contact centres. Lead centralisation of Genesys and then upgrade to version 8. Managed the migration of Genesys / PABX environment to UCCE / CUCM version 8 and then the upgrade of UCCE to 8.03 on UCS platform.

Houston, Texas, Us

Was looking after multiple Genesys customers and delivery / support for Asia Pacific. I was responsible for business consulting and implementation of projects in the areas of CRM, Call Center, IVR systems and Genesys. During my tenure with Hewlett-Packard, I was leading delivery teams for major banks and telecommunications organisations like Maxis, Celcom and Maybank

Was looking after multiple teams and responsible for Genesys delivery & support for Asia Pacific

I was responsible for managing CRM and CTI applications