Amit Kumar

Amit Kumar Email and Phone Number

Head of Professional Services - Customer Experience | Contact Centre | Digital Transformation | Strategic Thinker @ Telstra
Amit Kumar's Location
Greater Melbourne Area, Australia, Australia
Amit Kumar's Contact Details

Amit Kumar work email

Amit Kumar personal email

About Amit Kumar

Amit Kumar is a Head of Professional Services - Customer Experience | Contact Centre | Digital Transformation | Strategic Thinker at Telstra. They possess expertise in genesys framework, genesys wfm, genesys reporting, genesys routing, geeneys outbound and 45 more skills.

Amit Kumar's Current Company Details
Telstra

Telstra

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Head of Professional Services - Customer Experience | Contact Centre | Digital Transformation | Strategic Thinker
Website:
telstra.com.au
Amit Kumar Work Experience Details
  • Telstra
    Head Of Professional Services - Customer Experience | Contact Centre | Digital Transformation
    Telstra Sep 2020 - Present
    Sydney, Nsw, Au
    Amit heads up Professional Services for Telstra’s Customer Engagement portfolio.Amit is responsible for developing and implementing strategies aligned towards delivering end to end solutions that bring CX to life anywhere, at any time and on any device with Telstra’s reliability and security at the core. He leads Go To Market strategy and strategic business & commercial initiatives.Amit’s strength is his ability to simplify technical complexities and help understand the essential elements that facilitate efficient operational outcomes and customer experience.His portfolio leverages - Engage, Embed, Enhance and Empower to create a culture of excellence that fosters collaboration, innovation, growth and true partnership with his clients.
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  • Telstra
    Engineering Delivery Manager - Customer Experience / Contact Centre
    Telstra Sep 2016 - Aug 2020
    Sydney, Nsw, Au
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  • Telstra
    Principle Architect Contact Centres Genesys / Amazon Connect / Ucce
    Telstra Sep 2012 - Aug 2016
    Sydney, Nsw, Au
    Principle Architect and Consulting for Contact centres on UCCE, UCCX, Genesys and Amazon connect
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  • Optus
    Anz Lead - Architecture And Presales Ucce/Genesys
    Optus Oct 2011 - Sep 2012
    Macquarie Park, Nsw, Au
    Solution Architect and pre sales for Contact centres on Genesys, UCCE and UCCX for ANZ bankDevelop technical solutions, architectural designs and costings. Assist in qualifying business opportunities and provide the design authority. Provide the high level engineering, technical and commercial advice and expertise needed to secure new business. Coordinate the inputs to design and support solution designs. Provide consultancy services through highly developed systems engineering, technical, operational and business expertise.Provide thought leadership, business consulting and future roadmaps for ANZ contact centres.
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  • Coles
    Architecture Lead Contact Centres Ucce / Genesys
    Coles Nov 2006 - Nov 2011
    Melbourne, Vic, Au
    Was responsible for delivery of multiple brands under Coles umbrella like Kmart, Officeworks, Coles, Liquor land and Myer contact centres. Lead centralisation of Genesys and then upgrade to version 8. Managed the migration of Genesys / PABX environment to UCCE / CUCM version 8 and then the upgrade of UCCE to 8.03 on UCS platform.
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  • Hewlett-Packard
    Apac Lead - Contact Centres For Genesys/Avaya/Nortel
    Hewlett-Packard Jul 2004 - Jul 2006
    Houston, Texas, Us
    Was looking after multiple Genesys customers and delivery / support for Asia Pacific. I was responsible for business consulting and implementation of projects in the areas of CRM, Call Center, IVR systems and Genesys. During my tenure with Hewlett-Packard, I was leading delivery teams for major banks and telecommunications organisations like Maxis, Celcom and Maybank
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  • Rhb Bank
    Head Of Delivery - Contact Centres
    Rhb Bank Jun 2001 - Jun 2004
    Was looking after multiple teams and responsible for Genesys delivery & support for Asia Pacific
  • Netlink Ranve Infotech Limited
    Contact Centre Engineer
    Netlink Ranve Infotech Limited Jun 1998 - Jun 2001
    I was responsible for managing CRM and CTI applications

Amit Kumar Skills

Genesys Framework Genesys Wfm Genesys Reporting Genesys Routing Geeneys Outbound Cisco Eim Cisco Wim Ucce Uccx Cisco Cvp Cisco Ipivr Cisco Icm Exony Reporting For Cisco Solution Architecture Business Development Consultancy Pre Sales Managed Services Cti Ivr Genesys Contact Centers Cisco Technologies Cisco Call Manager Itil Certified Stakeholder Management Vendor Management Avaya Voip Routing Network Architecture Sip Sip Trunking Service Delivery Outsourcing Business Strategy Business Analysis Strategic Planning Voice Biometrics Nuance Enterprise Architecture Integration Telecommunications System Deployment Data Center Telephony Network Design Qos Wan Cloud Computing Voice Over Ip

Amit Kumar Education Details

  • Punjab Technical University
    Punjab Technical University
    Electronics And Communications

Frequently Asked Questions about Amit Kumar

What company does Amit Kumar work for?

Amit Kumar works for Telstra

What is Amit Kumar's role at the current company?

Amit Kumar's current role is Head of Professional Services - Customer Experience | Contact Centre | Digital Transformation | Strategic Thinker.

What is Amit Kumar's email address?

Amit Kumar's email address is am****@****hoo.com

What schools did Amit Kumar attend?

Amit Kumar attended Punjab Technical University.

What skills is Amit Kumar known for?

Amit Kumar has skills like Genesys Framework, Genesys Wfm, Genesys Reporting, Genesys Routing, Geeneys Outbound, Cisco Eim, Cisco Wim, Ucce, Uccx, Cisco Cvp, Cisco Ipivr, Cisco Icm.

Who are Amit Kumar's colleagues?

Amit Kumar's colleagues are Parul Pahwa, Jan Ergen, Kishore Vemban, John Yildiz, Kristina Dimovska, Shaun Hughes, Dennis Shu.

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