Client Success Specialist
CurrentPrimary point of contact for the Client for service delivery, campaign planning, and executions. Iclosely work with the Client marketing team and provide constructive solutions for their marketing automation workflow.Maintain and communicate project plans, manage status meetings and updates Campaign measurement and reporting activities including measurement planning, post-launch monitoring, campaign report delivery, and communication with key stakeholders. Liaison for supporting functions: production, IT, fulfillment, etc. Collaborate with project leadership teams on program roadmaps, campaigns strategies, and execution calendars. Assist in campaign planning and execution based on customer engagement roadmaps in alignment with business use cases (including validation rules, triggers, alerts, and automated responses). Supporting growth and retention of client relationships through annual and quarterly planning. Conducting Client QBR and Updating them on new Martech technology, Innovations, Implementing automation, Consulting Client on Business Improvement Plans, etc. Have Working knowledge of leading Marketing Technologies (e.g. Marketo, Eloqua, and Salesforce Marketing Cloud). Working as a consultant or business analyst with marketing automation processes and strategies.