Sr-It Executive
CurrentProvide technical support to The End user and VIP Support.Troubleshoot of Desktop & Laptop Hardware and OS Related issues.Configuration New User Profile and provide training for new Users of all application.Working on BMC Remedy Ticketing Tool.Create, modify, reset password from AD.Configure access to Shared Folders.Network and local Printers Installation Maintenances and troubleshooting.Installation, Configuration and Troubleshooting of System.Configure and… Show more Provide technical support to The End user and VIP Support.Troubleshoot of Desktop & Laptop Hardware and OS Related issues.Configuration New User Profile and provide training for new Users of all application.Working on BMC Remedy Ticketing Tool.Create, modify, reset password from AD.Configure access to Shared Folders.Network and local Printers Installation Maintenances and troubleshooting.Installation, Configuration and Troubleshooting of System.Configure and Support Microsoft Office 2010, 2013, 2016, 2019 and office 365.For Outstation Users provide Remote support through teams and phone call.Resolve Printer installation and sharing related issuesBackup and Restore of the systems.Configuration and Troubleshooting of Microsoft Operating System (Windows 7 & Windows 10).Resolve e-mail related issue (Outlook) Mail, & Address Book. Creates rules and alert, signatures, creates multiple account etc.Manage MacAfee Antivirus and crowd strike (Installation, updation and Scan).Make SOP for installation or updation of any new Software (Application).Do Documentation of Workstation Qualification of System and other documents.Managed installation, upgrade and deployment projects and provided on-site direction for network engineers and server team.VDI configuration, Outlook Configuration, IP Phone configuration and troubleshooting.Manage & Configure VPN, Proxy settings.Windows installation, Up-gradation, Driver, Patches installation in PC’s. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.Installation and configuration of mailing client, PST creation, troubleshoot PST related issues and recoveryMaintaining of all SLA's and RCA as defined by IT guideline and handling Incident and Service request as per SLA.Remote management through Team Viewer, VNC, BCM ,Any Desk , Go To meeting & Remote DeskConfigure SFTP ServerConference room support TP Support.VC support.Team manage and guiding. Show less
