Amit Kumar Email & Phone Number

SUMMARY• Over 10 years’ expertise in defining business solutions in Telecomm / Investment Banking / Ecommerce Industry as a Data & Business analyst role - working with CSD (Customer Service Delivery) Department, CIG (Customer Interaction Group) Department, Marketing Department (MTS), Liaisoning/ Network Department, State Coordinator Department (Reliance Communication), GPCM Department (Deutsche Bank) and Ecommerce Platform (ASKME Grocery).• Team Handling, Client Handling & Vendor Management.• Conceptualize, design and implement MIS/Data reports as required by management information needs.• Create exceptional business/functional requirements documents using cases and test plans from product definitions.• Monitoring various competition schemes and analysis. • Management of various vendors’ agreement, invoices and payout.• Monitor expenses to ensure compliance to budgeted targets and coordinate with Financial Controller / User departments to control the cost of the unit.• Strong listening and interpretative skills for facilitating understanding of issues and requirement and provide the analysis.• Manage various internal data sources and web analytics tools to enhance customer experience and assist to increase web presence of company and monitor all websites and recommend changes required.• Document all business plans and design strategies and facilitate approval for all senior management and manage work of all product managers.• Collaborate with Quality Assurance team and design all training materials and analyze effectiveness of all new features on products.• Administer and approve all final new product delivery and recommend improvements to all products and prepare all business requirements documents and ensure compliance to all product schedules and coordinate with departments to provide an effective interface.• In depth knowledge of Database Management Tools like Access, SQL, Excel and presentation tools like Power Point, Excel Dashboards/ Graphs.

Listed skills include Telecommunications, Business Analysis, Team Management, Project Management, and 8 others.