Director Of Customer Success
Current
Aug 2024 - Present
AeroLeads people directory · profile
Amit Kumar Email & Phone Number
Director of Customer Success
at
MoEngage
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Director of Customer Success
Location
Gurgaon, Haryana, India
Company size
Who is Amit Kumar? Overview
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Quick answer
Amit Kumar is listed as Director of Customer Success at MoEngage, a with 284 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Amit Kumar.
Amit Kumar previously worked as Associate Director at Moengage Inc. and Associate Director at Squadiq. Amit Kumar holds Bachelor Of Arts - Ba from The Global Open University Nagaland, Dimapur.
Company email context
Email format at MoEngage
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MoEngage
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Profile bio
About Amit Kumar
I am a Customer Success enthusiast, I love making people successful in what they are trying to achieve with SAAS based platforms. Currently handling some of the biggest market players, consulting them on how to implement best practices. When I am not wearing my Customer Success hat, you can find me watching Netflix!
Listed skills include Customer Satisfaction, Onboarding, Training, Project Management, and 1 others.
Current workplace
Amit Kumar's current company
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Moengage
10 roles
Amit Kumar work experience
A career timeline built from the work history available for this profile.
Associate Director
May 2022 - Aug 2024
Associate Director
Feb 2022 - May 2022
Head Of Customer Success
Jul 2021 - Mar 2022
Manager,Cs
Apr 2021 - Jul 2021
Team Lead- Client Success
Feb 2019 - Apr 2021
Manager, Customer Success
• On boarding new clients via training and creating awareness about the product• Manage & grow assigned accounts• To create project documentation and best practices for implementation services while managing requirements, scope and timeline for the project• To troubleshoot and resolve reactive issues• To support and respond to any alert or red flags • Work with project team to deliver the product• Keep touch base with clients to build rapport• Renewing the contracts for existing clients• Manage the recurring payments for existing clients• Prepare paper work (SOW’s) for clients• Attend to client’s support tickets• Pitch for up-sells for new products• Work with product development team to showcase demos for new product
Jan 2018 - Feb 2019
Customer Success Manager
• On boarding new clients via training and creating awareness about the product• Present product and services information to corporate accounts. Evaluate program results and optimize as needed.• Ensure relationship with key decision makers for accounts that will provide business are continuously developed and relationships are strengthened and grown.• Work with Sales and Client Services teams to ensure complete customer satisfaction with the CVENT product and organization.• Creating project plans to enhance project flows.• Identify areas of customer experience improvement, evaluate the customer service experience, distribute surveys and questionnaires to determine customer satisfaction.• Worked with Fortune 500 clients to ensure quality service delivery for premium clients – Ernst & Young, GE, The Coca-Cola Company, Wal-Mart etc.• Requirement gathering and Scope definition – scheduling a kick-off meetings/conference calls, to understand requirements. Documenting requirements to define the scope.• Awarded VSAT champ within the team for Q3 ‘2016.• Awarded Productivity champ for consecutive 4 quarters in 2017.• Closely worked with the Sales Demo team to present the product and features of the CVENT tool to the potential clients.• Prepare and present presentations to various audiences the result of the new retention program.
Nov 2015 - Jan 2018
Subject Matter Expert
Dec 2011 - Nov 2015
Sr. Customer Service Executive
Apr 2008 - Nov 2011
Team & coworkers
Colleagues at MoEngage
Other employees you can reach at moengage.com. View company contacts for 284 employees →
TM
Ted Mcguiggan
Colleague at MoengageGreater Boston, United States
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SK
Sanoj Kp
Colleague at MoengageBengaluru, Karnataka, India
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AK
Arun K
Colleague at MoengageBengaluru, Karnataka, India
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SI
Shilpa Ishwar
Colleague at MoengageBengaluru, Karnataka, India
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AM
Anant Maheshwari
Colleague at MoengageBengaluru, Karnataka, India
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GN
Giresh N
Colleague at MoengageBengaluru, Karnataka, India
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SI
Srimutunath Ilango
Colleague at MoengageBengaluru, Karnataka, India
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RS
Rajan Singh
Colleague at MoengageBengaluru, Karnataka, India
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AP
Ajit Pandit
Colleague at MoengagePune, Maharashtra, India
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EJ
Eujin Joseph George
Colleague at MoengageBengaluru, Karnataka, India
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Ted Mcguiggan
Colleague at MoengageGreater Boston, United States
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SK
Sanoj Kp
Colleague at MoengageBengaluru, Karnataka, India
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AK
Arun K
Colleague at MoengageBengaluru, Karnataka, India
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SI
Shilpa Ishwar
Colleague at MoengageBengaluru, Karnataka, India
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AM
Anant Maheshwari
Colleague at MoengageBengaluru, Karnataka, India
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GN
Giresh N
Colleague at MoengageBengaluru, Karnataka, India
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SI
Srimutunath Ilango
Colleague at MoengageBengaluru, Karnataka, India
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RS
Rajan Singh
Colleague at MoengageBengaluru, Karnataka, India
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AP
Ajit Pandit
Colleague at MoengagePune, Maharashtra, India
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EJ
Eujin Joseph George
Colleague at MoengageBengaluru, Karnataka, India
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2 education records
Amit Kumar education
Bachelor Of Arts - Ba
High School
Army Public School Pune
FAQ
Frequently asked questions about Amit Kumar
Quick answers generated from the profile data available on this page.
What company does Amit Kumar work for?
Amit Kumar works for MoEngage.
What is Amit Kumar's role at MoEngage?
Amit Kumar is listed as Director of Customer Success at MoEngage.
Where is Amit Kumar based?
Amit Kumar is based in Gurgaon, Haryana, India while working with MoEngage.
What companies has Amit Kumar worked for?
Amit Kumar has worked for Moengage, Moengage Inc., Squadiq, Auctm, and Birdeye.
Who are Amit Kumar's colleagues at MoEngage?
Amit Kumar's colleagues at MoEngage include Ted Mcguiggan, Sanoj Kp, Arun K, Shilpa Ishwar, and Anant Maheshwari.
How can I contact Amit Kumar?
You can use AeroLeads to view verified contact signals for Amit Kumar at MoEngage, including work email, phone, and LinkedIn data when available.
What schools did Amit Kumar attend?
Amit Kumar holds Bachelor Of Arts - Ba from The Global Open University Nagaland, Dimapur.
What skills is Amit Kumar known for?
Amit Kumar is listed with skills including Customer Satisfaction, Onboarding, Training, Project Management, and Customer Experience.
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