Amit Kumar Bhattacharya Email & Phone Number

Bengaluru, Karnataka, India

 Handling a Business volume of $7-8 Mn/quarter including critical/key/strategic accounts for customers across Northeast Americas, concentrating on BFSI and ensured successful delivery and satisfaction Leadership oversight throughout the project lifecycle across customers ensuring project meets business requirements and is completed on time, within budget and in scope Operational Command including Financial Management (Forecasting, Expense Management, Revenue Optimization, Churn and managing margin), stakeholder management (dashboards, MBRs and QBRs, steering committees, annual operating plan) Business Development including Pursuit Management (Sales Alignment, Deal Reviews, Pre-sales, solution reviews) and customer relationship management (quarterly business reviews, monthly business reviews, steering committee reviews) Delivery Oversight including Process Optimization and adherence to Dell specific project management methodology, relationship management (customer, Dell field team, accounts, RPS team and partners), audit process and plan process improvements, escalation management, vendor management (partner, contract-to-hire, T&M, Event based and Fixed Fee Contracts) People / Team Management including Individual Development Programs and planning Career Path in consultation with individuals of the team, including and not limited to mentoring, training, and coaching, aiding skill enhancement through discipline skill experience and building Domain Expertise. Cross collaboration across geographies for functional team comprising of Delivery Specialists, Solution Architects, Implementation Specialists. Aid talent acquisition and talent retention

Bengaluru, Karnataka, India

 Built a team of 10 Project Managers from ground-up Performed due diligence and planned transition as part of vendor consolidation from customer including Resource Management, Resource Ramp up, ODC Operations and Management, setting up performance parameters and standards for the engagement, built governance model (including CAB, Operations Review, Governance, and steering committee) Compliance to Sarbanes-Oxley standards Operations Management including people management and performance management Managed a team of 200+ resources including ramp up and ramp down for an engagement with €10 Million revenue Financial Management including Project Effort Estimations and Quotes/contracts (FP&TM) and Budget estimates preparation, Project Invoicing & Billing Vendor management (engagement, evaluation, closure including payment, metrics, and interactions) and ODC Operations Management (managing day – to – day operations, Process streamlining, Process improvement, Risk, and Issue management Stakeholder and communication management by way of Review meeting and steering-com meeting, status reporting, escalation, and approval management Performed due diligence and planned transition as part of vendor consolidation from customer including Resource Management, Resource Ramp up, ODC Operations and Management, setting up performance parameters and standards for the engagement (SLA and OLA), built governance model (including CAB, Operations Review, Governance, and steering committee) across geographies (Sweden, Lyon, Belgium, Gent, Brazil, Korea, Australia, Japan, and North America) to India Stakeholder and communication management by way of Review meeting and steering-com meeting, status reporting, escalation, and approval management Established Process for Critical Incident Handling (Major Incident Procedure) Interlock with Quality teams to identify areas of improvement in processes/Metrics and plan and track implementation of the same

Bengaluru, Karnataka, India

 L2 Remote Technical Support / Storage Administration to Global clients for EMC – CLARiiON Process training to the new members in the team Work allocation and helping the team members Managing the shifts. Got the Initiative to work as a SHIFT LEAD in absence of Tech Lead in Shift Review calls with EMC functional managers (SAM, SM) and customers