Amit Kumar Das Email & Phone Number

India

Quality and Compliance

Kolkata, West Bengal, India

Quality and Compliance

Nagpur, Maharashtra, India

• Internal CQ audits along with External Audits
• External Fatal Analysis
• DSAT analysis and Feedback management
• BQ Management and TNI along with efficacy
• Compliance audits and Process Quality Dip-checks on new updates and roll-outs
• Quality reports and Process Update suggestions

• Works with the Operations Manager on maintaining department expense budgets in accordance with the planned workload.
• Develop, maintain, trend and report Key Performance Indicators.
• Ensure the effective management both in terms of business objectives and the personal and professional development of direct reports
• Drives continuous performance improvement for business results and Ensures teams maintain a clean orderly work area through use of 5S visuals management tools and standards.
• Establish action plans for improvement.
• Leads and directs the workforce in problem identification, problem solving and implementing continuous improvement measures in terms of ART, FRT and CSATS.

India

Kolkata, India

Internal Client Quality

Providing Technical Traing to all the Agents on the Floor

Kolkata Area, India

6 > 30 Months (approx.) As Software Faculty In CMC Computer Education both as F.A. and C.I.T.Job Prospects:As Technical Process Trainer: Training all the employees for the Hardcore Technical Process based on the Microsoft O/S Environment.As MCITP Faculty: Training Student for MCITP And MCTS courses.As L3 Technical Support: Technical troubleshooting on.

Kolkata Area, India

Faculty of Accounting Software's in CMC, Konnagar.All the above mentioned statements are true and fair to the best of my knowledge.