Amit Kumar Goyal Email & Phone Number

Noida, Up, In

India

Noida Area, India

Key Deliverables:- Design new cost models templates, Pricing strategy and Global Solution alignments in alignment with Enterprise Architecture frameworks & industry models- Produced documented, major customer or Stefanini technological design and implementation project definitions and implements an auditable design and implementation assignment plan.- Developed and delivered original presentations and “white papers” on significant areas of IT and future direction, to divisional business strategists.- Authorizes high-level design documents for major solutions, managing a large team to agree customer requirements and produce the documented detailed design and maintains an audit trail for an effective process to exercise design control over the implementation.- Delivers presentations and “white papers” on the impact of emerging technologies to senior customers and Stefanini’ business representatives.- Worked with Global Stefanini teams to respond to complex RFP/RFI/RFQs - Designed complete end-to-end infrastructure solutions to meet client requirements- Developed the complete costing, staffing requirements for the opportunity w.r.t. Enterprise Service like Cloud, Storage, Systems, Networks, VMWare, Citrix, SQL, Sybase, Oracle, Hyperconverged, Backups, Modern Device Management, MECM, M365, SOC, Security, End user Services, SD, SM, Cross Functional, SIAM, Governance, Robotic Process Automation, Social Command Center, Monitoring/ Automation, Tools and Interfaces- Design and implement price to win team for Stefanini Europe- Documented the solution proposal at the required level of details - Prepare Solution Brief & Strategy and present to Stefanini Stakeholders and Management- Ability to prepare clear, concise, and persuasive communication for multiple audiences, and presentation skills, listening actively- Coach/Mentor other Domain Experts - Display strong understanding of Service Levels and participate in negotiation activities.

Noida

Lead Domain ArchitectPre-Sales Lead Service Architect working as Solution Design ArchitectKey Deliverables: Worked with regional teams to understand the customer's requirement and to design a solution that addresses the needs. Worked with Global Fujitsu teams to respond to complex RFP/RFI/RFQs  Designed complete end-to-end infrastructure solutions to meet client requirements Developed the complete costing, staffing requirements for the opportunity w.r.t. SD, SM, Cross Functional, SIAM, Governance, Robotic Process Automation, Social Command Center, Monitoring/ Automation, Tools and Interfaces Design and implement price to win team for Fujitsu Europe Documented the solution proposal at the required level of details  Prepare Solution Brief & Strategy and present to Fujitsu Stakeholders and Management Engaged with the line of services throughout the RFP/RFQ lifecycle and lead the solution team in developing the technical solution  With strong knowledge base on ITIL elements, Monitoring Tools, Service Management and system Management tools and vendors using ServiceNow, Remedy and other ITSM tools I was able to deliver cross functional services solutions for multiple complex deals.  Demonstrated excellent consultative solution skills during various phases of the bid. Demonstrated Leadership/ Ownership for one’s deliverables. Work as part of the bid team and provide support to the functional group personnel working together. Apply commercial interpretation to the technical solution to create a proposal that is sales-oriented. Assist with the transformation requirements to the point of demonstrating Fujitsu’s ability to change the current state of operation to a more appropriate and standard environment. Display strong understanding of Service Levels and participate in negotiation activities. Define technical (tool) and operational interfaces between Service Management functions and other Lines of Service.

Noida Area, India

Pre-Sales individual contributor working as Solution Design Architect- Work with Global CSC Sales Force to respond to RFP/RFI/RFQs - Design complete end-to-end infrastructure solutions to meet client requirements- Developing the complete costing, staffing requirements for the opportunity- Documenting the solution proposal at the required level of details - Prepare Solution Brief & Strategy and present to CSC Stakeholders and Management- Engagement with the line of services throughout the RFP/RFQ lifecycle and lead the solution team in developing the technical solution - Strong knowledge base on ITIL elements, Monitoring Tools, Service Management and system Management tools and vendors using ServiceNow, Remedy and other ITSM tools. - Expertize in Enterprise Management Tools like SMARTS, NimSoft, CA ITPAM, vCOPS, Solution Manager, Control M, Hyperic, Xymon, NetIQ, Vital, Voyance, NCM, etc.- Ability to prepare clear, concise, and persuasive communication for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a trustworthy image.- Demonstrate Leadership/ Ownership for one’s deliverables.- Ability to interface with global lines of business and other technical teams in gathering/developing strategic approach and customer requirements in order to formulate apt solution.- Work as part of the bid team and provide support to the functional group personnel working together.- Apply commercial interpretation to the technical solution to create a proposal that is sales-oriented.- Assist with the transformation requirements to the point of demonstrating CSC’s ability to change the current state of operation to a more appropriate and standard environment.- Lead Due Diligence exercise for Enterprise Service Management solution areas.- Define technical (tool) and operational interfaces between Service Management functions and other Lines of Service.

Key Deliverables: Designing of ITSM Event Management Global Process Model with ITIL best practices and Industry solutions.  Designing event monitoring solution for enterprise application tools for supporting business process and Infrastructure application support. Using Enterprise Management Tools like SMARTS, vCOPS, Solution Manager, Control M, Hyperic, Xymon, NetIQ, Vital, Voyance, NCM, etc. Accountable for Global Event Management Process owner. Designing & Consultation of process design and architecture of Mission Critical New Business Applications Accountable to lead the team in Delivery & Management of Big-Data Projects & Solutions. Deriving end to end CSI with Lean Six Sigma methodology Develop, improve and assure data quality of relevant business KPIs and CTQs Act as a change agent by challenging all levels of the organization and anchoring the CI culture in the organization Managing all functions of Project Life Cycle including planning, scoping, estimation, resourcing, racking and control till timely & quality based delivery. Responsible for Business Impact Assessment, Business Resumption/Disaster Recovery, Change Management Process using SOX standards and Service review dashboards preparation. Involved in defining and implementing processes based on best practices as well as in defining KPI, Measurement of metrics and reports generation. Providing support, as an SME, accurate translation of Business Requirements into system/service functionality requirements. Undertaking qualitative and quantitative analysis of business deliverables. Engaging in design and documentation of current and future IT enabled solutions and drive all relevant business analysis to ensure the most effective recommendations are made for successful solution Supporting Vendor Relationships by consistently reviewing the Request For Proposal (RFP) and Request For Information (ROI)

• Provide independent country specific reporting to Business Continuity and regional Risk Management committees on compliance with the Group’s business continuity policies and standards• Support the International Region’s Business Continuity Executive level governance forums, including appropriate representation of Group at user groups and industry body meetings• Delivery and management of training process and tools to support businesses located within the country in completion of risk assessments, business impact analyses and the invocation of recovery procedures• Provide expert advice to senior Operational Risk staff on service specifications and performance• Build & maintain effective relationships with the primary third party suppliers.• Manage threats and incidents affecting Group including the invocation of the WR with Business Continuity colleagues• Responsibility for a robust process for the collation of business requirements and the maintenance of a database including details of ‘displacement spaces’ and other ‘tertiary space’ for use in contingency• Develop and drive an awareness programme for country to increase understanding of business continuity

- Awarded for consecutive 3 years outstanding performance. • Done Two KT for complete EMC Data Centers Operations track: (DC located in East/West US, UK & India)- Mentoring team on current process  Round Table Session with the Shift Leads/ Understand SOX compliance Reporting/Other reports Performance evaluation and comprehensive feedback Process gap analysis & solution designing• Team management, roster maintenance, supporting guiding all team members for all escalated issues• Continuous service improvements using ITIL solutions• Coordination with clients via weekly/ monthly/ quarterly performance review meetings. Analysing incidents and creating root cause analysis for problem management. • To coordinate with clients (EMC) for escalated issues related within project.• Control M job scheduling, creating modifying, troubleshooting jobs created by DBA’s using Control M version 6.1, 6.2 and 6.3.• Backup management (scheduling, reporting, troubleshooting, etc) on 9,500 UNIX/Windows clients/ servers using EMC Legato Networker Tool version 7.4, 7.5.1• Troubleshooting Network issues related with backup failures.• Backup Reporting-using DPA (Data protection advisory) • Restorations and recovery of user data. (NDMP, NAS, File, folder, Save Set etc)• Troubleshooting CDL issues, failures using navisphere, EDL console etc. • Creating CMR/ implementing policies• Troubleshooting issues in network using SMARTS tool. Detecting errors in SMARTS reporting tool, analysing reports, frequency & reason analysis of SMARTS issues. • Linking/ Automating backup management in EMC Legato Networker using SNMP trap alert on SMARTS network monitoring tool & Peregrine Ticketing tool. Worked on different storage tools like EMC Control Centre version 5.2, 6.0, Clarrion Disk Lib, Navisphere, Centera viewer, Connetrix manager, fabric manager, and Device manager for integrating ECC alerts in SMARTS.

Best Infra solution provider at NIIT year 2006Heracles Project: Designing and Implementing WAN Setup in NIIT (Connecting All NIIT Locations To Centralized Head Office)IEC/ FTC Project: Designing And Implementing Network Setup As Per The New Specification/ Curriculum Directing/Supporting Project Leaders & Technical Infra Administrators For Implementing WAN Setup In All locations in India Implementing New Infra Setup & Trouble Shooting Infra Issues at NIIT Centres. Conducting Infra Audits at NIIT Centres.  Installation, Administration, Maintenance of Windows 2000/ 2003 Server.  Troubleshooting Remotely problems related with Exchange Server in NIIT Centres Managing Antivirus Services Remote Administration in NIIT Centres. (Configuring policies, implementing restrictions etc Remotely using secure synergy Antivirus solutions) Managing Security Issues in NIIT APTC Centres. Configuring stable and reliable network connectivity through DNS, DHCP, WINS. Maintaining the network infrastructure, installing, and migrating & configuring network client workstations. Installing and maintaining LAN / WAN system with servers.  Troubleshooting problems pertaining to system Performance, Network Administration, Application Conflicts & System Bugs. (Based on Windows 2000/ 2003, ISA, and SQL server 2000/ 2005(Client), Linux Fedora Core 4, DNS, DHCP, LAN, WAN, Outlook etc.) Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware / software Support.

 Installation, Administration, Maintenance of Windows 2000 Server. Installation, Administration, Maintenance of SQL Server 2000.  Procedures, Functions, Triggers, Database design and Database Migration and Backup, Database Administration, Security, Remote Administration.  Configuring stable and reliable network connectivity through DNS, DHCP, WINS.  Maintaining the network infrastructure, installing, migrating & configuring network client workstations. Installing and maintaining LAN / WAN system with servers.  Design, Implement & Support Open systems to host critical business applications in alignment with business requirements. Installing, configuring & troubleshooting software. Set up security at various levels with O/S level administration like assigning license. Providing Administrative Support for IIS services to .NET Developers

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