Amit Kumar Joshi Email & Phone Number

Bengaluru, Karnataka, India

Supervised the steady state activities of the team, provide optimal solution for technical escalations.Managing the team for the Marriott-Opera-Testing Engineering Project for offshore support to testing lab environment. Build deployment, UAT preparation, Daily Defect Triage Calls, UAT environment preparation Regression testing for Opera version testing on the Marriott lab environment after any Mega Patch,E-Patch or hotfixes released by Oracle. Working with the… Show more Supervised the steady state activities of the team, provide optimal solution for technical escalations.Managing the team for the Marriott-Opera-Testing Engineering Project for offshore support to testing lab environment. Build deployment, UAT preparation, Daily Defect Triage Calls, UAT environment preparation Regression testing for Opera version testing on the Marriott lab environment after any Mega Patch,E-Patch or hotfixes released by Oracle. Working with the Marriott On-shore team for the new project approach and analysis. for all upgrade and interim patches LAB testing and benchmark the method of procedure for the process. Responsible of Delivery Quality Assurance, Deployment/Migration, and Support services for Opera PMS for Marriott International. Handling project activities on a day-to-day basis and liaise with clients and management. Escalating any issues as appropriate to the senior management and provide inputs on the continuous improvement of project delivery cycle. Reviewing all project relevant documents and processes and provide appropriate inputs to the team members, clients and vendors. Focal point of contact for Team Leads, client, attending Meetings and Presentation on status calls for feedback’s,updates,problem description, process change, process gap analysis, service and instrumental in decision making Show less

New Delhi, Delhi, India

Monitored performance and stability of network and infrastructure Responded to infrastructure and security alerts. Escalated issues to on-call engineers as needed/defined by process Managed Ticket pipeline within stated SLA’s Write and represent weekly/monthly reports and status and Performs all other duties asrequired.Administration of VMWare ESX farm, monitors the environment for stability, participates in design reviews and delivery of highly available and… Show more Monitored performance and stability of network and infrastructure Responded to infrastructure and security alerts. Escalated issues to on-call engineers as needed/defined by process Managed Ticket pipeline within stated SLA’s Write and represent weekly/monthly reports and status and Performs all other duties asrequired.Administration of VMWare ESX farm, monitors the environment for stability, participates in design reviews and delivery of highly available and scalable infrastructure and server /virtualization support. Collects and analyzes system data for capacity and planning purposes, developing plans for appropriate level enterprise-wide systems.Participate in the design reviews of concepts like Thin Provisioning, Resource Pools, Host Profiles, and Storage plug-ins. Installs or coordinates installation of application patches and releases on development, test, quality assurance and production systems.Performs installation, customization and maintenance of the operating system and system software products in support of business requirements. Evaluates and integrates new operating system versions, drivers and hardware.Designs, develops, recommends and implements new or revised system software, utilities and automated processes as necessary.Provides in-depth diagnosis for operating systems software/hardware failures and develops solutions.Investigated arising incidents caused by any activity & identify/close the incidents.Assessing, investigating, planning and remediation of system vulnerabilities of Active Directory, Windows 2003/2008 and ESX servers.Adminstraion of VMware ESX,monitor the environment for stability Triage and troubleshoot problems as they arise, following runbooks and standard operating procedures. Managed daily/weekly/monthly task such as patching, releases, updates as defined by process Show less

Hyderabad, Telangana

Maintain strong working relationship with the Key Accounts to promote retention. Assuringhigh level of customer satisfaction. Documenting the solutions provided to the reported service requests/issues in MOS(Oracleticketing portal) as per SLA. Responsible for installation of the security patches and update’s. Maintain strong working relationship with the Key Accounts to promote retention. Assuringhigh level of customer satisfaction. Responsible for tracking… Show more Maintain strong working relationship with the Key Accounts to promote retention. Assuringhigh level of customer satisfaction. Documenting the solutions provided to the reported service requests/issues in MOS(Oracleticketing portal) as per SLA. Responsible for installation of the security patches and update’s. Maintain strong working relationship with the Key Accounts to promote retention. Assuringhigh level of customer satisfaction. Responsible for tracking, analyzing the support requests on post implementation issues ofOracle Hospitality applications and make sure that those have been addressed and resolvedthrough remote Support, Phone, Email on designed time frames as per their priority. Responsible for support of Oracle Hospitality product suite (Opera Property ManagementSystems, Opera Version 9,Opera cloud) to all customers globally. Coordinating with Product Development Team and maintained knowledge of updatedfeatures in applications for quick access. Coordinating with customers regarding the status and updates on outstanding issues. Trouble shooting Night Audit Procedures & common issues like Printing issues,Performanceissues,report issues etc. Analyzing data pertaining to the issues reported using Oracle Hospitality application toolsand applying the fixes accordingly. Trouble shooting issue in different modules of Opera e.g. PMS, EOD, Configuration etc.Resolved issues and escalated problems with knowledgeable support and quality service. Show less

Bangalore

Worked as an IT consultant in production environment for Oracle micros applications and been the part of Build & Upgrades(BAU) and Opera to Cloud(O2C) across all over the hotels. Responsible for successful planning,initiating,scheduling and completion of Migration Projects as per the clients projected timelines. Responsible for success Installation,Implementation,Upgrade,Maintenance & Support ,Troubleshooting of all products related with Opera PMS such as IFC,OXI,POS… Show more Worked as an IT consultant in production environment for Oracle micros applications and been the part of Build & Upgrades(BAU) and Opera to Cloud(O2C) across all over the hotels. Responsible for successful planning,initiating,scheduling and completion of Migration Projects as per the clients projected timelines. Responsible for success Installation,Implementation,Upgrade,Maintenance & Support ,Troubleshooting of all products related with Opera PMS such as IFC,OXI,POS etc.Worked on Opera version 505 installation, Opera to cloud migration activity.Experienced handling all kind of IT Related Troubleshooting to ensure minimum downtime andmaximum availability of network. Opera PMS upgrade,Server Swap,Certificate Import,Oracle DB upgrade,In-Place upgrades etcProvided international support via mail, call and remote for US & UK Clients.Providing support to End users, troubleshooting End user related issues. Manage & Administration of Windows 2008/2012 R2 ServersExpertise in Network Design / Configuration, Hardware / Software installation andconfiguration, user technical support, end-user training & Problem solving.Ticket escalation to the next level of support and Working on SR's for issues related with Opera.Troubleshooting of OS related issues, hardware related issues.Analyzing splunk logs and actingimmediately based on the severity and priority.Troubleshooting issues related to Windows server 2008 & 2012. Show less

Chennai Area, India

Worked as a L2 windows client support in the Volvo IT Wide Competence Team resolving all Volvo IT related issues related to user's applications, networks, laptop, desktop, Printers, AD accounts, VPN, SAP instances etc. reported via remote assistance. Troubleshooted issue based on incidents following SLA. Troubleshooted the issues which occur while using applications provided by Volvo which involves technologies like SCCM , Citrix and share point server. Troubleshooted and resolved application… Show more Worked as a L2 windows client support in the Volvo IT Wide Competence Team resolving all Volvo IT related issues related to user's applications, networks, laptop, desktop, Printers, AD accounts, VPN, SAP instances etc. reported via remote assistance. Troubleshooted issue based on incidents following SLA. Troubleshooted the issues which occur while using applications provided by Volvo which involves technologies like SCCM , Citrix and share point server. Troubleshooted and resolved application issues escalated from end users. Supported Windows MyPlace,MyPlace Anywhere environment in Volvo IT. Creation and Managing of Distribution List and Shared Mailbox. Experience using a ticketing systems (BMC Remedy and Service Now) . Desktops / Laptops / Peripheral Devices (Printers/scanners, etc) MS Office Applications – MS Outlook Client Installation, setup, and troubleshooting including PST Files. Active Directory “ User Account Management” (Account Lockout Issues). Show less

Bengaluru, Karnataka, India

Established the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards. Conducted user regression and other tests on products and components. Secured network systems by establishing and enforcing policies, and defining and monitoring access. Supported and administer firewall environments in line with IT security policy.Analyze application data to assess performance and uncover problems. Monitor data… Show more Established the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards. Conducted user regression and other tests on products and components. Secured network systems by establishing and enforcing policies, and defining and monitoring access. Supported and administer firewall environments in line with IT security policy.Analyze application data to assess performance and uncover problems. Monitor data processing quality assurance and development activities. Show less

Master Of Computer Applications - Mca, Computer Applications

Bachelor Of Science - Bs, Computer Science

Education record